HELP FILE

The agent dashboard can be used to see real-time call details and take calls and chats when available. The agent dashboard also enables agents to log in, pause, or log out of all queues simultaneously, including traditional call queues, chat queues, and campaigns.

 

0:00 Introduction

0:48 Select your correct extension

1:03 Selected Queues drop-down list

1:35 Change which queues you are logged into

1:49 Agent Stats drop-down list

2:36 Tips for pausing queues

3:07 End credits