How do I fix one-way audio with my desk phone or the GoTo Connect softphone?

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2021May 11

Issues with one-way can occur when there is low bandwidth, a complication with a firewall rule, or an issue with your internet service provider. If you have questions about firewall settings, and recommendations for how to set up your network, please view this link:https://support.goto.com/connect/help...

Check your bandwidth for calls and connected devices

0:27

Call your Internet Service Provider

1:22

Check your firewall settings

1:38

Transcript

Follow along using the transcript.

GoTo Connect Support

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How do I fix static with my desk phone?

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How do I fix one-way audio with my desk phone or the GoTo Connect softphone?

Key moments

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Call your Internet Service Provider

Call your Internet Service Provider

Call your Internet Service Provider

Check your firewall settings

Check your firewall settings

Check your firewall settings

GoTo Connect Support

How do I fix one-way audio with my desk phone or the GoTo Connect softphone?

Comments

Key moments

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Call your Internet Service Provider

Call your Internet Service Provider

Call your Internet Service Provider

Check your firewall settings

Check your firewall settings

Check your firewall settings

Description

Key moments

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Call your Internet Service Provider

Call your Internet Service Provider

Call your Internet Service Provider

Check your firewall settings

Check your firewall settings

Check your firewall settings

GoTo Connect Support

Transcript

How do I fix static with my desk phone?

How do I fix one-way audio with my desk phone or the GoTo Connect softphone?

Key moments View all

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Call your Internet Service Provider

Call your Internet Service Provider

Call your Internet Service Provider

Check your firewall settings

Check your firewall settings

Check your firewall settings

GoTo Connect Support

How do I fix one-way audio with my desk phone or the GoTo Connect softphone?

Comments

Key moments

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Call your Internet Service Provider

Call your Internet Service Provider

Call your Internet Service Provider

Check your firewall settings

Check your firewall settings

Check your firewall settings

Description

Key moments View all

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Check your bandwidth for calls and connected devices

Call your Internet Service Provider

Call your Internet Service Provider

Call your Internet Service Provider

Check your firewall settings

Check your firewall settings

Check your firewall settings

GoTo Connect Support

Transcript

How do I fix static with my desk phone?

Key moments

Key moments