Snom M9
Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
Call Forwarding
Automatically forward incoming calls to an internal extension or external number.
- Dial *72.
- Dial the forwarding destination (internal extension or external number).
Do Not Disturb (DND)
Stop your phone from ringing and send all incoming calls directly to voicemail.
Voicemail Access
Check your voicemail from your phone.
Speed Dial
Assign regularly dialed numbers to additional line keys on your phone.
3-Way Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
- While on an active call, press the Options softkey.
- Select New Call.
- Dial the internal extension or external number to add to the conference.
- Press the Green Phone key.
- Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
- Press the Options softkey.
- Select Conference.
Transfer A Call
Warm Transfer
Place a current call on hold and speak with the destination party before transferring the call.
- While on an active call, press the Options softkey to place the current call on hold.
- Select New Call.
- Dial the transfer destination (internal extension or external number).
- Speak to the destination party.
- Press the Options softkey.
- Select Bridge Calls and then the call on hold.
Blind Transfer
Transfer a call to another party without speaking to them first.
Hold
Place a call on hold while you take some time to look up an answer to a question or answer another call.
- Press the Options softkey.
- Select Hold Call.
- Press the Red Phone key to retrieve the call.
Modify Ringtone
Choose a new ringtone for your phone or assign a different ringtone to each of your lines.
Presence Monitoring
Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.
Supported Features
See what features are supported on your phone.
Call Handling Features
- Warm Transfer
- Blind Transfer
- Do Not Disturb (DND)
- Call Forward All
- Intercom (* + ext)
- Call Waiting
- Hold
- Reject
- Multi-way Calling
- On-hook Dialing
- Speakerphone
User Interface Features
- LDAP Directory
- Adjustable Ringer Volume
Feature Keys
- 4 SIP Accounts
- Mute Button
Display
- Color Display
- Message Waiting Indicator (MWI)
- Caller ID (CID)
- Time/Date Display
- On-Screen Message Display
Hardware
- Wireless Handset
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Web UI
Learn how to provision your phone from the web UI.
Factory Reset
Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.