HELP FILE

Snom 370

    Quickstart

    Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

    Call Forwarding

    Automatically forward incoming calls to an internal extension or external number.

    About this task: If you need to forward a single call, press the xfer softkey while your phone rings to send the caller to another person.
    1. Press .
    2. Select Call Features > Call Forwarding.
    3. Select your desired forwarding type.
      • All: Forwards all incoming calls.
      • Timeout: Forwards all unanswered incoming calls.
      • Busy: Forwards all incoming calls while you're in a call.
    4. Dial the forwarding destination (internal extension or external number).
    5. If you selected Timeout, enter how many rings to wait before forwarding.
    6. Press to enable.
    What to do next: To disable call forwarding, change Enable Forwarding to No.

    Do Not Disturb (DND)

    Stop your phone from ringing and send all incoming calls directly to voicemail.

    Press to enable/disable.

    Your phone does not log any missed calls in your call history.

    Voicemail Access

    Check your voicemail from your phone.

    1. Dial .
    2. Dial your password (default 0000).

      Download your Voicemail Menu Guide.

    Speed Dial

    Assign regularly dialed numbers to additional line keys on your phone.

    1. Select Settings > Preferences > Fkeys.
    2. If there are multiple lines assigned to your phone, select the line you wish to modify.
    3. Select Speed Dial.
    4. Enter extension or 10 digit phone number.
    5. Press .

    3-Way Calls

    Speak with two parties simultaneously by creating a mini-conference call on your line.

    1. Press to place the current call on hold.
    2. Dial the internal extension or external number to add to the conference.
    3. Press .
    4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
    5. Press .

    Transfer A Call

    Warm Transfer

    Place a current call on hold and speak with the destination party before transferring the call.

    1. While on an active call, press to place the current call on hold.
    2. Dial the transfer destination (internal extension or external number).
    3. Press to speak with the destination party.
    4. Press twice.

    Blind Transfer

    Transfer a call to another party without speaking to them first.

    1. While on an active call, press .
    2. Dial the transfer destination (internal extension or external number).

      Tip: To transfer a call directly to voicemail, dial 0 + extension.

    Hold

    Place a call on hold while you take some time to look up an answer to a question or answer another call.

    1. Press .
    2. Press the Line key to retrieve the call.

    Modify Ringtone

    Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    1. Press .
    2. Select Preferences > Ringer.
    3. If there are multiple lines assigned to your phone, select the line you wish to modify.
    4. Highlight the desired ringtone (press the Play softkey to sample ringtones).
    5. Press .

      Note: This phone supports silent ringtones.

    Presence Monitoring

    Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

    About this task:
    • To presence monitor, a system admin must enable this feature on your phone.
    • The lines you want to presence monitor must be speed dial assignments on your phone.
    • The number of contacts you can presence monitor is limited the number of line keys on your phone.

    Supported Features

    See what features are supported on your phone.

    Call Handling Features

    • Warm Transfer
    • Blind Transfer
    • Do Not Disturb (DND)
    • Call Forward All
    • Call Forward Busy
    • Call Forward No Answer
    • Intercom (* + ext)
    • Hold
    • Reject
    • Multi-way Calling
    • Anonymous Call Rejection
    • Call Waiting
    • On-hook Dialing
    • Speakerphone

    User Interface Features

    • Call Logs
    • LDAP Directory
    • On Device Directory
    • Adjustable Ringer Volume
    • Electronic Hook Switch (EHS)

    Feature Keys

    • 12 SIP Accounts
    • 12 Lower Multifunction Keys (supports line assignments)
    • Voicemail Button
    • Mute Button
    • On Device Speed Dial Edit

    Display

    • Black & White Display
    • Message Waiting Indicator (MWI)
    • Busy Lamp Field (BLF)
    • Caller ID (CID)
    • Time/Date Display
    • On-Screen Message Display

    Network & Provisioning

    • On Device Ethernet (PoE)
    • PC Connection
    • Cisco Multicast
    • Web Interface Provisionable

    Hardware

    • Up to 3 sidecars w/42 Programmable Keys each (supports line assignments)
    • Wired Headset

    Provisioning

    Before you begin:
    1. Verify you have created a device profile.
    2. Verify you have assigned the phone's MAC address to the device profile.
    3. Verify you have properly plugged in the phone.

    From the Web UI

    Learn how to provision your phone from the web UI.

    1. Press the up arrow key to access Settings.
    2. Select Information > System Info.
    3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.

      Note: If you are prompted to enter a password, contact Customer Support for assistance.

    4. Select Advanced > Update.
    5. Enter the following settings:
      Option Description
      Update Policy Update automatically
      Setting URL http://‹domain›.onjive.com/p/{mac}.xml
      Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
    6. Press Apply > Reboot > Yes.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    Factory Reset

    Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

    1. Press the up arrow key to access Settings.
    2. Select Information > System Info.
    3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.

      Note: If the phone is provisioned to onjive.com, the password is voipInfo. If this does not work, contact Customer Support for assistance.

    4. Select Advanced > Update > Reset > Yes.

      Result: The phone will automatically reboot.