Set Up Shared Inbox with Instagram (Customer Engagement)
Connect your shared inbox to Instagram to reach more customers, gather rich data for analysis and growth, and optimize performance by enabling conversations to be handled in one central place
Before you begin: You must be
set up as a user and be assigned the
admin role.
Make sure you have the following set up first. Visit
Facebook or
Instagram if you need help with your account setup, login, or pages.
- A Facebook account with at least one business page
- An Instagram business account connected to a Facebook page
What to do next: Ensure your agents know how to use the
shared inbox to respond to incoming messages from Instagram.