HELP FILE

Polycom VVX 450

    Quickstart

    Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

    Call Forwarding

    Automatically forward incoming calls to an internal extension or external number.

    About this task: Watch Video
    Tip: If you need to forward a single call, press the Forward softkey while your phone rings to send the caller to another person.
    1. Press the Forward softkey.
    2. Select your desired forwarding type.
      • Always : Forwards all incoming calls.
      • No Answer : Forwards all unanswered incoming calls.
      • Busy : Forwards all incoming calls while you're in a call.
    3. Dial the forwarding destination (internal extension or external number).
    4. If you selected No Answer, enter how many rings to wait before forwarding.
    5. Press the Enable softkey.
    What to do next: To disable call forwarding, press the Disable softkey.

    Do Not Disturb (DND)

    Stop your phone from ringing and send all incoming calls directly to voicemail.

    About this task: Watch Video
    Press the More > DND softkeys to enable/disable.

    Your phone logs any missed calls in your call history.

    What to do next: To disable DND, press the DND softkey again.

    Voicemail Access

    Check your voicemail from your phone.

    About this task: Watch Video
    1. Dial *99.
    2. Dial your password (default 0000).

      Download your Voicemail Menu Guide.

    Speed Dial

    Assign regularly dialed numbers to additional line keys on your phone.

    About this task: Watch Video
    1. Press the Directory softkey.
    2. Search Contact Directory.
      1. To add a new contact, press the Add softkey.
      2. To edit an existing contact, select the desired contact and then press the Edit softkey.
    3. If you selected Add, enter the Name and then the internal extension or external number in the Contact field.
    4. Enter a Speed Dial Index. The contact with the lowest speed dial index will be associated with the Line 2 key for single touch dialing.
    5. Press the Save softkey.

    3-Way Calls

    Speak with two parties simultaneously by creating a mini-conference call on your line.

    About this task: Watch Video
    1. While on an active call, press the More > Confrnc softkeys.
    2. Dial the internal extension or external number to add to the conference.
    3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
    4. Press the More > Confrnc softkeys again.

    Transfer A Call

    Warm Transfer

    Place a current call on hold and speak with the destination party before transferring the call.

    About this task: Watch Video
    1. While on an active call, press the Transfer softkey.
    2. Dial the transfer destination (internal extension or external number).
    3. Speak to the destination party.

      Tip: To cancel a warm transfer and go back to the original call, look for the Cancel or EndCall softkey.

    4. Press Transfer.

    Blind Transfer

    Transfer a call to another party without speaking to them first.

    About this task: Watch Video
    1. While on an active call, press the Transfer softkey.
    2. Select Blind.
    3. Dial the transfer destination (internal extension or external number).

      Tip: To transfer a call directly to voicemail, dial 0 + extension.

    Hold

    Place a call on hold while you take some time to look up an answer to a question or answer another call.

    About this task: Watch Video
    1. Press the Hold softkey.
    2. Press the Line key to retrieve the call.

      Tip: If multiple calls are on hold on a single line, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

    Modify Ringtone

    Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    About this task: Watch Video
    1. Press .
    2. Select Settings > Basic > Ring Type.
    3. If there are multiple lines assigned to your phone, select the line you wish to modify.
    4. Highlight the desired ringtone (press the Play softkey to sample ringtones).

      Note: This phone supports silent ringtones.

    5. Press the Select softkey.

    Presence Monitoring

    Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

    About this task:
    Note:
    • To presence monitor, a system admin must enable this feature on your phone.
    • The lines you want to presence monitor must be speed dial assignments on your phone.

    Accessories

    Additional Hardware

    Polycom OBiWiFi 5G: This wireless adapter allows a USB-equipped Polycom VoIP adapter or VVX phone to connect to the Internet over a Wi-Fi network. With the Polycom WiFi adapter, you have the freedom to place your VVX phones or VoIP adapters anywhere within range of your Wi-Fi network.

    To learn more, please refer to the manufacturer's user guide.

    You will need to upgrade your phone's firmware to 5.9.0.9373 to use this dongle. Please see support for help.

    Headsets

    Supported Features

    See what features are supported on your phone.

    Call Handling Features

    • Warm Transfer
    • Blind Transfer
    • Do Not Disturb (DND) (synchronization with all of the user's other devices)
    • Call Forward All
    • Call Forward Busy
    • Call Forward No Answer
    • Intercom (* + ext)
    • Hold
    • Reject
    • Multi-way Calling
    • Call Waiting
    • On-hook Dialing
    • Speakerphone
    • Stutter Tone

    User Interface Features

    • Call Logs
    • LDAP Directory
    • On Device Directory
    • Adjustable Ringer Volume
    • Resync
    • Ring Tone Permanence
    • Electronic Hook Switch (EHS)

    Feature Keys

    • 2 SIP Accounts
    • 2 Upper Multifunction Keys (supports line assignments)
    • Mute Button
    • Voicemail Button
    • On-device Speed Dial Edit

    Display

    • Black & White Display
    • Message Waiting Indicator (MWI)
    • Busy Lamp Field (BLF)
    • Caller ID (CID)
    • Time/Date Display
    • On-Screen Message Display
    • Shared Line Appearance

    Network & Provisioning

    • On Device Ethernet (PoE)
    • One Touch Activation
    • PC Connection
    • Secure Provisioning
    • Gigabit Ethernet
    • Polycom Multicast
    • Polycom Acoustic Fence
    • Web Interface Provisionable

    Hardware

    • Up to 2 Digital Sidecars w/30 Programmable Keys each (supports line assignments)
    • Wired Headset
    • Wireless Headset

    Provisioning

    Before you begin:
    1. Verify you have created a device profile.
    2. Verify you have assigned the phone's MAC address to the device profile.
    3. Verify you have properly plugged in the phone.

    From the Phone Menu

    Learn how to provision your phone from the phone menu.

    1. Press .
    2. Select Settings > Advanced.
    3. Enter your Device Admin Password.

      Tip:
      • To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
      • The password may also be the default password, 456.

    4. Select Administration Settings > Network Config.
    5. Select Server Menu or Provisioning Server.
    6. Enter the following settings:
      Option Description
      Server Type HTTP
      Server Address ‹domain›.onjive.com/p
      Note: Replace ‹domain› with your unique domain. Classic Jive admin portal users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
      Server Users Clear this field (asterisks may still appear)
      Server Password Clear this field (asterisks may still appear)
    7. Select Exit > Exit > Save Config.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    From the Web UI

    Learn how to provision your phone from the web UI.

    1. Press .
    2. Select Status > Network > TCP/IP Parameters and then write down the phone's IP Address.
    3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
    4. Enter your Device Admin Password.

      Tip:
      • To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
      • The password may also be the default password, 456.

    5. Go to Settings > Provisioning Server.
    6. Enter the following settings:
      Option Description
      Server Type HTTP
      Server Address ‹domain›.onjive.com/p
      Note: Replace ‹domain› with your unique domain. Classic Jive admin portal users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
      Server Users Clear this field (asterisks may still appear)
      Server Password Clear this field (asterisks may still appear)
    7. Click Save.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    Factory Reset

    Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

    1. Press the Menu button.
    2. Select Settings > Advanced.
    3. Enter 8647 for the password. If this does not work, try 456 or contact Customer Support for assistance.
    4. Select Administrative Settings > Reset to Defaults > Reset to Factory > Yes.

      Result: The phone will automatically reboot.

    Reset Secure Provisioning

    After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

    1. Sign in at https://my.jive.com/pbx.
    2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
    3. From Hardware > Reset Secure Provisioning, click Reset.