Polycom VVX 411
Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
- Are you a visual learner? Watch this video playlist.
Do Not Disturb (DND)
Speed Dial
Assign regularly dialed numbers to additional line keys on your phone.
- Press .
- Select
.
- To add a new contact, press the Add softkey.
- To edit an existing contact, select the desired contact and then press the Edit softkey.
- If you selected Add, enter the Name and the internal extension or external number in the Contact field.
- Enter a Speed Dial Index. The contact with the lowest speed dial index will be associated with the Line 2 key for single touch dialing.
- Press the Save softkey.
3-Way Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
- While on an active call, press the softkeys.
- Dial the internal extension or external number to add to the conference.
- Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
- Press again.
Transfer A Call
Warm Transfer
Hold
Modify Ringtone
Presence Monitoring
Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.
- To presence monitor, a system admin must enable this feature on your phone.
- The lines you want to presence monitor must be speed dial assignments on your phone.
Accessories
Additional Hardware
Polycom OBiWiFi 5G: This wireless adapter allows a USB-equipped Polycom VoIP adapter or VVX phone to connect to the Internet over a Wi-Fi network. With the Polycom WiFi adapter, you have the freedom to place your VVX phones or VoIP adapters anywhere within range of your Wi-Fi network. To learn more, please refer to the manufacturer's user guide.
Note: You will need to upgrade your phone's firmware to 5.9.0.9373 to use this dongle. Please see support for help.
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Headsets
See compatible headsets.
Supported Features
Call Handling Features
- Warm Transfer
- Blind Transfer
- Do Not Disturb (DND) (synchronization with all of the user's other devices)
- Call Forward All
- Call Forward Busy
- Call Forward No Answer
- Intercom (* + ext)
- Hold
- Reject
- Multi-way Calling
- Call Waiting
- On-hook Dialing
- Speakerphone
- Stutter Tone
User Interface Features
- Call Logs
- LDAP Directory
- On Device Directory
- Adjustable Ringer Volume
- Resync
- Ring Tone Permanence
- Electronic Hook Switch (EHS)
Feature Keys
- 34 SIP Accounts
- 12 Upper Multifunction Keys (supports line assignments)
- Mute Button
- Voicemail Button
- On-device Speed Dial Edit
Display
- Color Display
- Message Waiting Indicator (MWI)
- Busy Lamp Field (BLF)
- Caller ID (CID)
- Time/Date Display
- On-Screen Message Display
- Shared Line Appearance
Network & Provisioning
- Gigabit Port
- On Device Ethernet (PoE)
- One Touch Activation
- Secure Provisioning
- PC Connection
- Polycom Acoustic Fence
- Polycom Multicast
- Web Interface Provisionable
Hardware
- Up to 3 Digital Sidecars w/28 Programmable Keys each (supports line assignments)
- Wired Headset
- Wireless Headset
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Phone Menu
Learn how to provision your phone from the phone menu.
From the Web UI
Learn how to provision your phone from the web UI.
Factory Reset
Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.
Reset Secure Provisioning
After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
- From , click Reset.