Polycom VVX 311

Quickstart

Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

Tip: Did you know there’s a GoTo app? You can access your calls, meetings, and messaging anywhere, on any device. Download the GoTo app now!

Are you a visual learner? Watch this video playlist.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

Press the Forward softkey.
Select the desired forwarding type:
- Always: Forwards all incoming calls.
- No Answer: Forwards all unanswered incoming calls.
- Busy: Forwards calls that arrive when you're already in a call.
Enter the internal extension or external number to which calls will be forwarded.
If you selected No Answer, enter how many rings to wait before forwarding.
Press the Enable softkey (to disable call forwarding, press the Disable softkey).

Tip: While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Press the More > Dnd softkeys to enable/disable.

Voicemail Access

Check your voicemail from your phone.

Press .
Press the Connect softkey.
Dial your password (default 0000).
Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

Before you begin: Make sure you have disabled Use GoToConnect's Button Configuration in the admin portal before manually setting up speed dials on your phone.

Press .
Select > Contact Directory.
1. To add a new contact, press the Add softkey.
2. To edit an existing contact, select the desired contact and then press the Edit softkey.
If you selected Add, enter the Name and the internal extension or external number in the Contact field.
Enter a Speed Dial Index. The contact with the lowest speed dial index will be associated with the Line 2 key for single touch dialing.
Press the Save softkey.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

While on an active call, press the More > Confrnc softkeys.
Dial the internal extension or external number to add to the conference.
Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
Press More > Confrnc again.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

While on an active call, press .
Dial the transfer destination (internal extension or external number).
Speak to the destination party.

Tip: To cancel a warm transfer and go back to the original call, look for the Cancel or EndCall softkey.
Press again.

Blind Transfer

Transfer a call to another party without speaking to them first.

While on an active call, press .
Press the Blind softkey.
Dial the transfer destination (internal extension or external number).

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

Press .
Press the Line key to retrieve the call.

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

Press .
Select Settings > Basic > Ring Type.
If there are multiple lines assigned to the device, select the line you wish to modify.
Highlight the desired ringtone (press the Play softkey to sample ringtones).
Press the Select softkey.

Note: This device supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

Note:

To presence monitor, a system admin must enable this feature on your phone.
The lines you want to presence monitor must be speed dial assignments on your phone.

Accessories

Headsets

See compatible headsets.

Supported Features

Call Handling Features

Warm Transfer
Blind Transfer
Do Not Disturb (DND) (synchronization with all of the user's other devices)
Call Forward All
Call Forward Busy
Call Forward No Answer
Intercom (* + ext)
Hold
Reject
Multi-way Calling
Call Waiting
On-hook Dialing
Speakerphone
Stutter Tone

User Interface Features

Call Logs
LDAP Directory
On Device Directory
Adjustable Ringer Volume
Resync
Ring Tone Permanence
Electronic Hook Switch (EHS)

Feature Keys

34 SIP Accounts
6 Upper Multifunction Keys (supports line assignments)
Mute Button
Voicemail Button
On-device Speed Dial Edit

Display

Black & White Display
Message Waiting Indicator (MWI)
Busy Lamp Field (BLF)
Caller ID (CID)
Time/Date Display
On-Screen Message Display
Shared Line Appearance

Hardware

Up to 3 Digital Sidecars w/28 Programmable Keys each (supports line assignments)
Wired Headset
Wireless Headset

Provisioning

Before you begin:

Verify you have created a device profile.
Verify you have assigned the phone's MAC address to the device profile.
Verify you have properly plugged in the phone.

From the Phone Menu

Learn how to provision your phone from the phone menu.

Press .
Select Settings > Advanced.
Enter your Device Admin Password.
Tip:
- To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
- The password may also be the default password, 456.
Select Administration Settings > Network Configuration.
Select Server Menu or Provisioning Server.

Enter the following settings:

Option	Description
Server Type	HTTP
Server Address	`‹domain›.onjive.com/p` Note: Replace `‹domain›` with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
Server Users	Clear this field (asterisks may still appear)
Server Password	Clear this field (asterisks may still appear)

Select Exit > Exit > Save Config.

What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

From the Web UI

Learn how to provision your phone from the web UI.

Press .
Select Status > Network > TCP/IP Parameters and then write down the phone's IP Address.
Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
Enter your Device Admin Password.
Tip:
- To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
- The password may also be the default password, 456.
Go to Settings > Provisioning Server.

Enter the following settings:

Option	Description
Server Type	HTTP
Server Address	`‹domain›.onjive.com/p` Note: Replace `‹domain›` with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
Server Users	Clear this field (asterisks may still appear)
Server Password	Clear this field (asterisks may still appear)

Click Save.

What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

Press the Menu button.
Select Settings > Advanced.
Enter 8647 for the password. If this does not work, try 456 or contact Customer Support for assistance.
Select Administrative Settings > Reset to Defaults > Reset to Factory > Yes.
Result: The phone will automatically reboot.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
From Hardware > Reset Secure Provisioning, click Reset.

Polycom VVX 311

Quickstart

Call Forwarding

Do Not Disturb (DND)

Voicemail Access

Speed Dial

3-Way Calls

Transfer A Call

Warm Transfer

Blind Transfer

Hold

Modify Ringtone

Presence Monitoring

Accessories

Headsets

Supported Features

Call Handling Features

User Interface Features

Feature Keys

Display

Network & Provisioning

Hardware

Provisioning

From the Phone Menu

From the Web UI

Factory Reset

Reset Secure Provisioning

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