Polycom Trio C60
Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
Call Forwarding
Automatically forward incoming calls to an internal extension or external number.
- Tap Settings.
- Select .
- Select your desired forwarding type.
- Always : Forwards all incoming calls.
- No Answer : Forwards all unanswered incoming calls.
- Busy : Forwards all incoming calls while you're in a call.
- Dial the forwarding destination (internal extension or external number).
- If you selectedNo Answer, enter how many rings to wait before forwarding.
- Tap the Enable softkey.
Do Not Disturb (DND)
Stop your phone from ringing and send all incoming calls directly to voicemail.
- Tap Settings.
- Select to enable.
Voicemail Access
Check your voicemail from your phone.
Speed Dial
Assign regularly dialed numbers to additional line keys on your phone.
Conference Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
Transfer A Call
Warm Transfer
Place a current call on hold and speak with the destination party before transferring the call.
- While on an active call, tap the Consult softkey.
- Dial the transfer destination (internal extension or external number).
- Speak to the destination party.
- Tap Transfer again.
Blind Transfer
Transfer a call to another party without speaking to them first.
- While on an active call, tap the Transfer softkey.
- Tap the Blind softkey.
- Dial the transfer destination (internal extension or external number).
Hold
Place a call on hold while you take some time to look up an answer to a question or answer another call.
Modify Ringtone
Choose a new ringtone for your phone or assign a different ringtone to each of your lines.
Presence Monitoring
Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.
Supported Features
See what features are supported on your phone.
Call Handling Features
- Warm Transfer
- Blind Transfer
- Do Not Disturb (DND)
- Call Forward All
- Call Forward Busy
- Call Forward No Answer
- Call Forward Ring
- Intercom (* + ext)
- Hold
- Reject
- Multi-way Calling
- Call Waiting
- On-hook Dialing
- Speakerphone
- PC Connection
User Interface Features
- Call Logs
- LDAP Directory
- On Device Directory
- On Device Call Recording
- Adjustable Ringer Volume
- Resync
- Ring Tone Permanence
Feature Keys
- 1 SIP Account
- Mute Button
Display
- Message Waiting Indicator (MWI)
- Caller ID (CID)
- Shared Line Appearance
- Time/Date Display
- On-Screen Message Display
- Video
Network & Provisioning
- Bluetooth
- On Device Ethernet (PoE)
- Polycom Multicast
- Polycom Acoustic Fence
- Web Interface Provisionable (Web UI)
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Phone Menu
Learn how to provision your phone from the phone menu.
From the Web UI
Learn how to provision your phone from the web UI.
Factory Reset
Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.