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Polycom SoundPoint IP 550

Quickstart

Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

Tip: Did you know there’s a GoTo app? You can access your calls, meetings, and messaging anywhere, on any device. Download the GoTo app now!

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press the Forward softkey.
  2. Select the desired forwarding type:
    • Always: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you're already in a call.
  3. Enter the internal extension or external number to which calls will be forwarded.
  4. If you selected No Answer, enter how many rings to wait before forwarding.
  5. Press the Enable softkey (to disable call forwarding, press the Disable softkey).
    Note: While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Press the Do Not Disturb key to enable/disable.

Voicemail Access

Check your voicemail from your phone.

  1. Press the Messages key.
  2. Press the Connect softkey.
  3. Dial your password (default 0000).
    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

  1. Press the Directories key.
  2. Select Contact Directory.
    1. To add a new contact, press the More > Add softkey.
    2. To edit an existing contact, select the desired contact and then press the Edit softkey.
  3. If you selected Add, enter the Name and the internal extension or external number in the Contact field.
  4. Press to edit the Speed Dial Index. The contact with the lowest speed dial index will be associated with the Line 2 key for single touch dialing.
  5. Press the Save softkey.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the Conference key.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press Conference again.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the Trnsfr softkey.
  2. Dial the transfer destination (internal extension or external number).
  3. Speak to the destination party.
    Tip: To cancel a warm transfer and go back to the original call, look for the Cancel or EndCall softkey.
  4. Press Trnsfr again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the Trnsfr softkey.
  2. Select Blind.
  3. Dial the transfer destination (internal extension or external number).
    Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press the Hold key.
  2. Press the Line key to retrieve the call.
    Note: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press the Menu key.
  2. Select Settings > Basic > Ring Type.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. Highlight the desired ringtone (press the Play softkey to sample ringtones).
  5. Press the Select softkey.
    Note: This device supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • Speed dial assignments and up to 8 contacts in your Buddy List can be monitored by enabling Watch Buddy for each contact. Each phone can be monitored by up to 8 other phones.

Accessories

Headsets

See compatible headsets.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • Adjustable Ringer Volume
  • Resync
  • Ring Tone Permanence
  • Electronic Hook Switch (EHS)

Feature Keys

  • 4 SIP Accounts
  • 4 Upper Multifunction Keys*
  • Voicemail Button
  • Mute Button
  • On-device Speed Dial Edit

*Supports line assignments.

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • One Touch Activation
  • PC Connection
  • Polycom Multicast
  • Web Interface Provisionable

Hardware

  • Wired Headset
  • Wireless Headset

Provisioning

Before you begin:
  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Phone Menu

Learn how to provision your phone from the phone menu.

  1. Press the Menu key.
  2. Select Settings > Advanced.
  3. Enter your Device Admin Password.
    Tip:
    • To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
    • The password may also be the default password, 456.
  4. Select Admin Settings > Network Configuration.
  5. Select Server Menu or Provisioning Server.
  6. Enter the following settings:
    Option Description
    Server Type HTTP
    Server Address ‹domain›.onjive.com/p
    Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
    Server Users Clear this field (asterisks may still appear)
    Server Password Clear this field (asterisks may still appear)
  7. Select Exit > Exit > Save Config.
What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Press the Menu key.
  2. Select Status > Network > TCP/IP Parameters and then write down the phone's IP Address.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  4. Enter your Device Admin Password.
    Tip:
    • To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
    • The password may also be the default password, 456.
  5. Go to Settings > Provisioning Server.
  6. Enter the following settings:
    Option Description
    Server Type HTTP
    Server Address ‹domain›.onjive.com/p
    Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
    Server Users Clear this field (asterisks may still appear)
    Server Password Clear this field (asterisks may still appear)
  7. Click Save.
What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

  1. Press the Menu button.
  2. Select Settings > Advanced.
  3. Enter 8647 for the password. If this does not work, try 456 or contact Customer Support for assistance.
  4. Select Admin Settings > Reset to Defaults > Reset to Factory.

    Result: The phone will automatically reboot.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

  1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
  2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
  3. From Hardware > Reset Secure Provisioning, click Reset.