HELP FILE

Panasonic KX-HDV100

    Quickstart

    Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

    Call Forwarding

    Automatically forward incoming calls to an internal extension or external number.

    1. Press Menu > Fwd/DND.
    2. Turn On the desired forwarding type.
      • All: Forwards all incoming calls.
      • No Answer: Forwards all unanswered incoming calls.
      • Busy: Forwards all incoming calls while you're in a call.
    3. Dial the forwarding destination (internal extension or external number).
    4. If you selected No Answer, enter how many rings to wait before forwarding.
    5. Press the OK softkey.
    What to do next: To disable call forwarding, turn the forwarding type Off.

    Do Not Disturb (DND)

    Stop your phone from ringing and send all incoming calls directly to voicemail.

    1. Press Menu > Fwd/DND.
    2. Select DND.
    3. Press the up arrow key to enable/disable.

    Voicemail Access

    Check your voicemail from your phone.

    1. Press the Message key.
    2. Dial your password (default 0000).

      Download your Voicemail Menu Guide.

    Speed Dial

    Assign regularly dialed numbers to additional line keys on your phone.

    3-Way Calls

    Speak with two parties simultaneously by creating a mini-conference call on your line.

    1. While on an active call, press the Conf key.
    2. Dial the internal extension or external number to add to the conference.
    3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
    4. Press Conf again.

    Transfer A Call

    Warm Transfer

    Place a current call on hold and speak with the destination party before transferring the call.

    1. While on an active call, press the Transfer key.
    2. Dial the transfer destination (internal extension or external number).
    3. Speak to the destination party.
    4. Hang up.

    Blind Transfer

    Transfer a call to another party without speaking to them first.

    1. While on an active call, press the Transfer key.
    2. Dial the transfer destination (internal extension or external number).
    3. Hang up before the destination party answers.

      Tip: To transfer a call directly to voicemail, dial 0 + extension.

    Hold

    Place a call on hold while you take some time to look up an answer to a question or answer another call.

    1. Press the Hold key.
    2. Press the Hold key again to retrieve the call.

    Modify Ringtone

    This phone does not support this feature.

    Presence Monitoring

    Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

    Supported Features

    See what features are supported on your phone.

    Call Handling Features

    • Warm Transfer
    • Blind Transfer
    • Do Not Disturb (DND)
    • Call Forward All
    • Call Forward Busy
    • Call Forward No Answer
    • Intercom (* + ext)
    • Hold
    • Reject
    • Multi-way Calling
    • Anonymous Call Rejection
    • Call Waiting
    • On Hook Dialing
    • Speakerphone
    • Stutter Tone

    User Interface Features

    • Adjustable Ringer Volume
    • LDAP Directory
    • Call Logs
    • On Device Directory

    Feature Keys

    • 2 SIP Accounts
    • 2 Physical Line Keys
    • Mute Button
    • Voicemail Button

    Display

    • Black & White Display
    • Message Waiting Indicator (MWI)
    • Busy Lamp Field (BLF)
    • Caller ID (CID)
    • Time/Date Display
    • On Screen Message Display

    Network & Provisioning

    • Cisco Multicast
    • On Device Ethernet (PoE)
    • Web Interface Provisionable (web UI)

    Provisioning

    From the Web UI

    Learn how to provision your phone from the web UI.

    1. Press the Settings softkey.
    2. Select IP Service > Network settings > Embedded web.
    3. Turn Embedded web off and then press the Save softkey.
    4. Turn Embedded web on and then press the Save softkey.
    5. Press the Back softkey, select Information Display, and then write down the phone's IP Address.
    6. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
    7. Enter admin for the username and adminpass for the password.
    8. Go to Maintenance > Provisioning Maintenance.
    9. Enter the following settings:
      Field Setting
      Standard File URL http://<domain>.onjive.com/p/{mac}.cfg
      Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).
      Master File URL http://<domain>.onjive.com/p/master.cfg
      Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).
      Cyclic Auto Resync Yes
      Resync Interval 1440
    10. Click Save > Reboot.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    Factory Reset

    Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

    1. Press the Setting button.
    2. Select Information Display to find the IP address.
    3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.

      Note: If the phone is provisioned to onjive.com, the username is customerserviceid and the password is cspass. If this does not work, contact Customer Support for assistance.

    4. Select Maintenance > Reset to Defaults > Reset to Factory Defaults.

      Result: The phone will automatically reboot.