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Linksys SPA962

Quickstart

Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

Tip: Did you know there’s a GoTo app? You can access your calls, meetings, and messaging anywhere, on any device. Download the GoTo app now!

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

Press the cfwd softkey on the home screen to forward all calls.
  1. Press .
  2. Select Call Forward.
  3. Highlight the desired forwarding type and then press the edit softkey.
    • All: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards all incoming calls while you're in a call.
  4. Dial the forwarding destination (internal extension or external number).
  5. If you selectedNo Answer, enter how many rings to wait before forwarding.
  6. Press Ok > Save.
What to do next: To disable call forwarding, delete the internal extension or external number.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Press the DND softkey to enable.
Your phone does not log any missed calls in your call history.
What to do next: To disable DND, press the Clr DND softkey.

Voicemail Access

Check your voicemail from your phone.

  1. Press .
  2. Dial your password (default 0000).
    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

One-touch dialing is not supported on this device.
  1. Press .
  2. Select Speed Dial.
  3. Highlight the desired keypad option and then press the Edit softkey.
  4. Enter the internal extension or external number.
  5. Press the OK softkey.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the Conf softkey.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press the Conf softkey again.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the Transfer softkey.
  2. Dial the transfer destination (internal extension or external number).
  3. Speak to the destination party.
  4. Press the Transfer softkey again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the Transfer softkey.
  2. Dial the transfer destination (internal extension or external number).
  3. Press the Transfer softkey before the destination party answers.
    Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press .
  2. Press the Line key to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press .
  2. Select Ring Tone.
  3. If there are multiple lines assigned to your phone, select the line you wish to modify.
  4. Press the Change softkey.
  5. Highlight the desired ringtone (press the Play softkey to sample ringtones).
  6. Press the Select softkey.
    Note: This phone supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.
  • The number of contacts you can presence monitor is limited the number of line keys on your phone.

Supported Features

See what features are supported on your phone.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On Hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • Resync
  • Call Logs
  • On Device Directory

Feature Keys

  • 6 SIP Accounts
  • 1 Physical Line Key
  • 6 Virtual Dedicated Line Keys
  • Upper Multifunction Keys – 3 Physical / 4 Virtual (supports line assignments)
  • Mute Button
  • Voicemail Button
  • On Device Speed Dial Edit

Display

  • Color Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • PC Connection

Hardware

  • Wired Headset

Provisioning

Before you begin:
  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Press .
  2. Select Network and then write down the phone's IP Address.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  4. Click Admin Login > advanced.
    Note: If you are prompted to enter a password, contact Customer Support for assistance.
  5. From the Provisioning tab, enter http://‹domain›.onjive.com/p/$MA into the profile rule.
    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).
  6. Click Submit All Changes.
What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

  1. Press the Menu button.
  2. Select Factory Reset > Ok.

    Result: The phone will automatically reboot.