Install my USB headset in the desktop app
All USB headset devices will now be automatically detected and connected to the desktop app. Users will be able to use hardware shortcuts from the headset during calls.
Note: Currently, HID controls are available only in the desktop app, not the web app.
- To choose your headset in the app, select your profile picture in the top right, go to and then choose your headset from Input and Output.
- To disconnect, select your profile picture in the top right, go to and then choose a different headset from Input and Output.
Restriction: Headsets with PolyLens downloaded are not supported. Poly Lens interferes with the WebHID protocol we use to interact with your headset. With Poly Lens uninstalled, this interference is not present, and GoTo can communicate with your headset properly. The only applies to controlling calls via your headset buttons, and normal audio usage is unimpaired with Poly Lens installed.
Recommended devices
The devices listed below are recommended as supported headsets. Other headsets may work but are not guaranteed to be fully supported.
Note: For instructions on how to use the devices during calls, please refer to the manufacturer’s user guide.
Poly devices:
- Poly Blackwire 8225
- Poly Blackwire 3220 Series
- Poly BT600
- Poly BT700
- Poly Voyager Focus 2
- Poly Voyager 6200 UC
- Plantronics BT600
- Plantronics C725
- Plantronics Savi 820 Office Series
- Plantronics Savi 7xx
- Savi 8220
- Poly sync 20
Jabra devices:
- Jabra Evolve LINK
- Jabra Evolve LINK MS
- Jabra Evolve 20 SE
- Jabra Evolve 65
- Jabra Evolve 80
- Jabra Link 370
- Jabra Link 380
- Jabra Evolve 2 65
- Jabra Engage 65
- Jabra Link 370
Yealink devices:
- Yealink WH62
- Yealink UH36
- Yealink UH34
- Yealink WH66
Others:
- CP3700
- Zone Wired
- Logitech zone 900