HELP FILE
How do I view which lines are offline?
See which lines that are currently offline.
Before you begin:
You must have admin or super admin permissions.
- Log in at https://my.jive.com/pbx.
- Click Unavailable Lines in the left sidebar. Tip: For any lines that are offline, try checking the following before reaching out to Support:
- Is the device plugged in?
- Is the device getting an IP address?
- Is the MAC address correct in your portal?
- Does the device have an assigned extension, user and MAC address?