How do I view a device's connection status?

See the status of your devices from the admin portal.

Before you begin: You must have admin or super admin permissions.
  1. Log in at
  2. Select Devices from the left sidebar.
  3. Look at the status icons/color next to the Extensions:

    Icon/Color Description
    Green Device is online and ready to make and receive calls.
    Gray Device is offline and cannot make or receive calls. See How do I fix my desk phone?
    Orange Device state is unknown or multiple lines are assigned to the device, only one of which is online.
    Dot Call encryption is not enabled.
    Lock Call encryption is enabled.