HELP FILE
How do I use a shared voicemail in a dial plan?
Allow callers to leave a voicemail on a shared box.
Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.
Before you begin:
- You must have admin or super admin permissions.
- Create and set up the shared voicemail you want to use.
- If you want a custom voicemail greeting, record your busy or unavailable message before editing your dial plan.