How do I turn call recording on and off?
Set up call recording system-wide or for specific phone numbers, lines, ring groups, call queues, or conference bridges.
Before you begin:
You must be assigned an Admin or Super admin role to perform this task.
- It is your responsibility to understand call recording laws for your area.
- Users who do not have this setup can dial*15+ phone number to initiate call recording for an individual outbound call (this cannot be used mid-call). To pause and unpuase call recording, users can dial*7.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Turn On Call Recording System-Wide
Turn On Call Recording For Specific Extensions
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.