How do I change the settings on a phone number?
Modify phone number settings for texting, hold music, caller id, billing groups, call recording, call routing, etc.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Change phone number settings
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Phone number settings
Below is a list of all the phone number settings and their descriptions.
General
Setting | Description |
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Name | The name used to identify the number in the admin portal. This does not affect caller ID etc. |
Number — View Only | A sequence of digits used to dial your phone system. |
Caller ID — View Only | The name portion of the caller ID.
Note: To change the caller ID, you will need to contact customer support.
|
Block Caller ID — Optional | Displays the caller ID as private, restricted, or anonymous for all outbound calls—including calls routed to external numbers. This setting can be overridden on a per-call basis by dialing *82 before the outbound number. To learn more about how to override block caller id: ![]() |
Type — View Only | The type of number (toll-free, inbound-only, two-way). |
Billing Group — Optional | Sorts billable numbers (and devices) by billing group on your monthly invoice for internal accounting and reporting purposes. |
Description |
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Permanently deletes all text messages for the number. |
Description |
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Routes callers to an extension or to another phone number on the system. |
Description |
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Controls which playlist callers hear while on hold. |
Recording
Before you can enable call recording, your remote storage must be setup.
Setting | Description |
---|---|
Record Incoming Calls — Optional | Enables recording of all incoming calls to this number. Recordings will be saved to your remote storage. |
Record Outgoing Calls — Optional | Enables recording of all outgoing calls from this number. Recordings will be saved to your remote storage. |
Note:
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Permissions
Description |
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Controls which user(s) are allowed to send text messages from the number (not supported on international numbers). Limit these permissions to only one user per number.
Note: You must complete SMS registration to enable SMS permissions.
|
Set up texting on a phone number
Send and receive text messages from your business number. Only available in the United States and Canada.
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Block a phone number's caller ID on outbound calls
Hide your information from the recipient by displaying it as private, restricted, or anonymous.
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Tip: If you only want to block caller ID for a single call, dial *67 + phone number.
What to do next: When this setting is enabled, the caller ID will be blocked on all calls routed to an external number (e.g., Find Me/Follow Me, ring groups, dial plans, etc.).
Choose outgoing caller ID
Allow specific users permission to select a specific phone number as their outgoing caller ID, also know as caller ID swap.
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Note: This is a beta feature and may not be available on your account.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Phone Numbers in the left navigation menu and then select the desired phone number.
- Select the Permissions tab.
- From Who, choose the user that needs access from the drop-down list.
- Select the newly added user and then check Select outgoing caller ID under Permissions.
- Select Save.
- Optional: To remove a user’s outgoing caller ID permissions, uncheck Select outgoing caller ID.
Article last updated: 14 June, 2023