HELP FILE

How do I set up GoToConnect Storage for call recordings?

Learn how to set up GoToConnect Storage so that you can access your call recordings directly from your system.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administrate their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.
Before you begin: You must have admin, super admin, or configure PBX permissions.
About this task:
  • It is your responsibility to understand call recording laws for your area.
  • Call recordings are stored for 20 weeks with this option.
  1. Log in at https://my.jive.com/pbx.
  2. Click System Settings in the left sidebar.
  3. From Recording > Recording Setup > To, select GoToConnect Storage in the drop-down menu.
  4. Click Save.
What to do next: Enable call recording system-wide or for specific phone numbers, lines, ring groups, conference bridges, or call queues.