How do I set up emergency call notifications?

Alert specified personnel immediately after any line dials emergency services. As needed, notifications can be sent via email or text message.

Before you begin: You must have admin or super admin permissions.
  1. Log in at
  2. Click System Settings in the left sidebar.
  3. From Emergency Locations > Emergency Service Call Notification, enable Send Emergency Service Call Alerts.
  4. Enter an Alert Email Address, and then click + to add multiple email addresses.

    Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.

  5. Optional: Enter a Custom Emergency Number, and then click + to add multiple numbers.

    • A custom emergency number is a phone number that triggers emergency service call notifications. These custom numbers can be helpful if you have different protocols for emergencies—perhaps you have onsite security or medical personnel that’s called for smaller emergencies. It’s a good idea to add these numbers as a speed dial options on every device in your organization for easier access in case of an emergency.
    • To trigger emergency service call notifications when an internal extension is dialed, route the desired line extension to the custom emergency number as the only ring step in the line’s dial plan (Find Me/Follow Me).

  6. Click Save.
  7. Dial 933 or * + 911 from an internal phone to test emergency service call notifications. (Only available in the US and Canada.)