HELP FILE

How do I set up a paging system?

Set up multicast paging to provide an intercom system with unidirectional, one-to-many communication inside your local area network.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administrate their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.
Before you begin: You must have admin or super admin permissions.
About this task: Because each manufacturer sets up multicast paging differently, we recommend using paging devices from the same manufacturer. WAN is not supported.

First, create a paging realm.

  1. Log in at https://my.jive.com/pbx.
  2. Click Paging Realms in the left sidebar and then click Add Realm.
  3. Enter a Name for the paging realm.
  4. Click Admin Portal Checkmark Icon and then click the newly added paging realm to configure its settings.
  5. From General > Zones, enter a Name for each necessary zone (the IP Address: Port is automatically generated).
  6. Optional: If using Polycom devices, click Polycom to set up the following:
    Setting Description
    Multicast Address The IP address and port used for the priority and emergency groups..
    Priority Group The group number (in the Polycom handset itself) for the priority group. A page to this group will interrupt normal pages and active calls.
    Emergency Group The group number (in the Polycom handset itself) for the emergency group. A page to this group will interrupt normal pages, priority pages, and active calls at a near maximum volume even if do not disturb (DND) is turned on.
  7. Click Save.

Second, create a paging profile.

  1. Log in at https://my.jive.com/pbx.
  2. Click Paging Profiles in the left sidebar and then click Add Profile.
  3. Enter a Name for the paging profile.
  4. Select the desired paging Realm.
  5. Click Admin Portal Checkmark Icon and then click the newly added paging profile to configure its settings.
  6. From General > Zone Membership, check Subscribe or Transmit for each necessary zone.

    Note: Devices assigned to the paging profile will receive or send pages accordingly.

  7. Optional: If using Polycom devices, go to General and then check the box to enable Polycom paging with compatible devices.

    Note: This allows Polycom and Yealink devices to send and receive multicast pages between each other and must be enabled on each paging profile

  8. Optional: Click Polycom to set up the following:
    Setting Description
    Default Zone Defines the order zones will appear on the Polycom device.
    Off-Hook Paging Controls whether calls can be interrupted by pages. On Polycom devices, pages to the emergency zone will always interrupt calls.
  9. Click Save.

Lastly, assign a paging profile to a phone.

  1. Log in at https://my.jive.com/pbx.
  2. Click Devices in the left sidebar and then click the device that needs a paging profile.
  3. From Settings > General Settings, select a Paging profile.
  4. Click Save.
  5. Power cycle the device(s) to apply the changes.
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