Your system comes ready with an internal directory (includes all extensions) that is assigned as the default and accessed by dialing *11. However, you can change this default directory to any other dial by name directory you have created.

1. Log in at https://my.jive.com/pbx.
2. Click System Settings in the left sidebar.
3. From General > General, select the desired default Dial-by-name Directory.
4. Click Save.