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How do I set the default dial by name directory?

Your system comes ready with an internal directory (includes all extensions) that is assigned as the default and accessed by dialing *11. However, you can change this default directory to any other dial by name directory you have created.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, this feature is not yet available. Please refer to How to do I create a dial by name directory?
Before you begin: You must be assigned an Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Click System Settings in the left sidebar.
  3. From General > General, select the desired default Dial-by-name Directory.
  4. Click Save.