Send text and chat messages
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Send internal chat messages, text messages, and MMS. Texting is only available in the US, Canada, UK and Australia.
To send text messages, a system admin must enable this feature on your phone number.
Note: Not all phone numbers support this capability because of the phone number's carrier. You can email numbers@logmein.com to get help switching your phone number to a different carrier.
Desktop app or web
- Choose what type of message you'd like to send:
- Text message: Under Text message, search for a contact's name or number and then select a contact from the results. You can create a group text by adding up to 10 contacts.
Note: If you have multiple phone numbers assigned to you, select the one you’d like to use in Send from above the new message field.
- Direct chat(internal chat): Under Direct chat, search for a contact's name or extension and then select a contact from the results.
- Team chat: Enter a name for the team chat and then select Create. Select
to add members to the team chat.
- Text message: Under Text message, search for a contact's name or number and then select a contact from the results. You can create a group text by adding up to 10 contacts.
- Select
to attach a file or image to the message. Learn about supported file types and file size restrictions here.
What to do next: When sending a text message, if you receive a message saying "not delivered," select the information icon to the left for more information. Learn more about
SMS errors.
Mobile app
- From Messages, select + and then choose what type of message you'd like to send:
- Send text message: From Send text message, search for a contact's name or number and then select a contact from the results. You can create a group text by adding up to 10 contacts.
- Send a direct chat(internal chat): From Send a direct chat chat, search for a contact's name or extension and then select a contact from the results.
- Create a private channel: Enter a name for the channel and then select Create. Select the info icon in the top right and then select Add members to add members to the channel.
Tip: You can also send a text message from a contact card. Go to Contacts, select a contact, and then select
.
- At the bottom, type your new message, and then select
.
What to do next: When sending a text message, if you receive a message saying "not delivered," select the information icon to the left for more information. Learn more about
SMS errors.
