HELP FILE

How do I route a phone number?

Tell the system where to route callers who dial a specific phone number.

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Before you begin:
  • You must have admin or super admin permissions.
  • Make sure you set up the phone number’s destination extension first. For example, if routing the phone number to a line, verify it has a device profile. If using a dial plan, verify all of its nodes are complete and connected.
  1. Log in at https://my.jive.com/pbx.
  2. Click Phone Numbers in the left sidebar and then click the phone number that you need to route.

    Tip: You can also click Admin Portal Edit Icon to edit the phone number in-line.

  3. From General > Behavior, choose Extension or Another phone number on this system and then select the desired destination.

    You can direct a phone number to any extension type in the system including lines, ring groups, conference bridges, call queues, dial plans, shared voicemail boxes, and virtual fax machines.

  4. Click Save.
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