HELP FILE
How do I route a phone number?
Tell the system where to route callers who dial a specific phone number.
Before you begin:
- You must have admin or super admin permissions.
- Make sure you set up the phone number’s destination extension first. For example, if routing the phone number to a line, verify it has a device profile. If using a dial plan, verify all of its nodes are complete and connected.
- Log in at https://my.jive.com/pbx.
- Click Phone Numbers in the left sidebar and then click the phone number that you need to route. Tip: You can also click
to edit the phone number in-line.
- From , choose Extension or Another phone number on this system and then select the desired destination.
You can direct a phone number to any extension type in the system including lines, ring groups, conference bridges, call queues, dial plans, shared voicemail boxes, and virtual fax machines.
- Click Save.