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How do I route a phone number?

Tell the system where to route callers who dial a specific phone number.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I route a phone number?
Before you begin:
  • You must be assigned the Admin or Super admin role to perform this task.
  • Make sure you set up the phone number’s destination extension first. For example, if routing the phone number to a line, verify it has a device profile. If using a dial plan, verify all of its nodes are complete and connected.
  1. Sign in to PBX Administration (classic) at
  2. Select Phone Numbers in the left navigation menu and then select the phone number that you need to route.
    Tip: You can also select Admin Portal Edit Icon to edit the phone number in-line.
  3. From General > Behavior, choose Extension or Another phone number on this system and then choose the desired destination.
    You can direct a phone number to any extension type in the system including lines, ring groups, conference bridges, call queues, dial plans, shared voicemail boxes, and virtual fax machines.
  4. Select Save.
Article last updated: 28 August, 2023