HELP FILE
How do I route a phone number?
Tell the system where to route callers who dial a specific phone number.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I route a phone number?
Before you begin:
- You must have admin or super admin permissions.
- Make sure you set up the phone number’s destination extension first. For example, if routing the phone number to a line, verify it has a device profile. If using a dial plan, verify all of its nodes are complete and connected.
- Click Phone Numbers in the left sidebar and then click the phone number that you need to route.
Tip: You can also click 
to edit the phone number in-line.