product icon

How do I provision a device using one touch activation?

This is the default method for setting up your phones as it provides the most seamless experience for you.

Important: The instruction video shows 2 ways to provision your devices using one touch activation:
  1. Admin activated — recommended for <20 users/devices
  2. User activated — recommended for 20+ users/devices

The Admin activated instructions only work in the GoTo Admin portal and cannot be done in the PBX Administration (classic) portal If you are an Admin using the PBX Administration (classic) portal and would like to activate a device in the new GoTo Admin portal, simply sign into using your normal PBX Administration credentials and follow the video tutorial! You can also refer to the written instructions here: How do I provision a device?. Give it a try and explore the new GoTo Admin experience!

Before you begin: After placing your equipment order, all of the mac addresses will be loaded into the device section of your account. This may take several days. In the meantime, make sure all users are added to your account and assigned to a device profile with the correct hardware.
Note: Supported on Cisco MPP, Polycom, and Yealink only.

User (or device) activated — Recommended for 20+ users/devices

Before you begin: Before the phones arrive, prepare your list of dialable usernames. When the phones arrive, you or an IT can perform these steps on the devices before handing them out or you can hand out the phones to each user and have them complete the steps.
  1. Plug in the device and then press the Activate softkey.
  2. Enter the numerical dialable username provided by your admin.

    Result: Once the device has identified the user information, you will hear “Thank You” and the device will automatically update its configuration and reboot (possibly more than once). Activation can take some time depending on your device and network speed. Don’t be alarmed if your device's screen is blank during this time. When activation is finished, your configuration will reflect on the phone.

What to do next: When you have successfully activated the phone, the user’s extension(s) will appear on the display. If the phone does not automatically reboot, you can manually power cycle the device.