HELP FILE

How do I give a user and user group prompt recording permissions?

    Give users or user groups prompt recording permissions to record sound clips and other users’ directory names on the system. To maintain consistency and control, this is usually limited to a select number of people.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change a user's settings?
    Before you begin: You must have super admin permissions.
    1. Sign in at https://my.jive.com/pbx.
    2. Click Permissions in the left sidebar.
    3. From Prompts > Prompt Recording Permissions, select the user or user group that needs prompt recording permissions.
    4. Click Save.
    5. Optional: To remove a user or user group, hover over the user or user group you would like to remove and then click Admin Portal Trash Icon. Click Save.