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How do I give a user and user group prompt recording permissions?

Give users or user groups prompt recording permissions to record sound clips and other users’ directory names on the system. To maintain consistency and control, this is usually limited to a select number of people.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I change a user's settings?
Before you begin: You must be assigned the Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select Permissions in the left navigation menu.
  3. From Prompts > Prompt Recording Permissions, choose the user or user group that needs prompt recording permissions.
  4. Select Save.
  5. Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select Admin Portal Trash Icon. Select Save.