How do I export a list of all users?

Download a .csv with a complete user list and their corresponding information, such as their dialable username and password.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.
Before you begin: You must have admin or super admin permissions.
About this task:
Note: This feature is for informational purposes only. You cannot import a .csv back into the portal after making corrections or updates.
  1. Log in at
  2. Click Users in the left sidebar and then click Export.
  3. Open the .csv from your downloads.