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How do I enable visual call parking for a user?

    Enable or change a user's visual call parking access.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I change a user's settings?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
    2. Select Users in the left navigation menu and then choose the user that needs visual call parking access.
    3. From General > Identity, select one of the following options from Call Parking Permission:
      Option Description
      Don't have access The user's view will be limited to the details of calls they have parked. The user won't be able to view which call parking spots are in use on your system. The user can park and unpark calls.
      View busy call parking spots only with no call details The user can view all currently used parking spots on your system along with the following:
      • Parking spot number
      • How long the call has been parked
      Note: This is the default option for all users.
      View all busy call parking spots with full call detail The user can view all currently used parking spots on your system along with the following:
      • Parking spot number
      • How long the call has been parked
      • The caller's name and/or phone number
      • The user who parked the call
    4. Save your changes.