HELP FILE

How do I enable visual call parking for a user?

Enable or change a user's visual call parking access.

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Before you begin: You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Users in the left sidebar and then choose the user that needs visual call parking access.
  3. From General > Identity, select one of the following options from Call Parking Permission:
    Option Description
    Don't have access The user's view will be limited to the details of calls they have parked. The user won't be able to view which call parking spots are in use on your system. The user can park and unpark calls.
    View busy call parking spots only with no call details The user can view all currently used parking spots on your system along with the following:
    • Parking spot number
    • How long the call has been parked
    Note: This is the default option for all users.
    View all busy call parking spots with full call detail The user can view all currently used parking spots on your system along with the following:
    • Parking spot number
    • How long the call has been parked
    • The caller's name and/or phone number
    • The user who parked the call
  4. Click Save.