product icon

How do I enable login for a user?

Enable web login for a user so they can customize their settings, use our softphone apps, and access other tools.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, refer to How do I add a user?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select Users in the left navigation menu and then choose the user that needs login access.
  3. From General > Identity, enter an Email.
    Note: If the user was created without an email initially, you will see Set Email Address instead of Email. Enable this setting to enter the email address as instructed.
    Note: The email address the user enters during registration must match this field. If there is a mismatch, the user will not be able to sign in.
  4. Enable Allow Web Login.
  5. Save your changes.
What to do next: Instruct your new user to register their email address.
Article last updated: 10 April, 2023