HELP FILE

How do I download a sound clip?

    Download your sound clip files from the admin portal in case you lose or misplace the original file.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I manage my audio library?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in at https://my.jive.com/pbx.
    2. Select Sound Clips in the left sidebar.
    3. Choose the download icon for the file you would like to download.
    4. Select the desired file type:
      • Original file type (.wav)
      • Convert file to .mp3
    5. Select Ok.