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How do I download a sound clip?

Download your sound clip files from the admin portal in case you lose or misplace the original file.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to:How do I manage my audio library?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select Sound Clips in the left sidebar.
  3. Choose the download icon for the file you would like to download.
  4. Select the desired file type:
    • Original file type (.wav)
    • Convert file to .mp3
  5. Select Ok.