What are the ring group settings?
Below is a list of all the ring group settings and their descriptions.
|Extension Number||A unique three to six-digit number that makes the group dialable.|
|Name||The name used to identify the group in the admin portal.|
|Omit from Directory — Optional||Removes the group from all internal directories.|
|Omit from Auto Attendant Extension Dialing — Optional||Removes the group from auto attendant extension dialing.|
|Ring Timeout||Defines the number of seconds the call rings before going to voicemail.|
|Forwarding — Optional||Controls how calls to the group are handled when a member has call forwarding enabled on their phone.
|Confirm Pickup — Optional||Gives the option to dial 1 to accept an incoming call or 2 to send it to voicemail.
Tip: Confirm pickup is helpful when a ring group includes an external number in the group as it can interrupt the call. For example, when a cell phone is turned off, calls go straight to the cell phone's voicemail box. Without confirm pickup, the voicemail would answer the call and prematurely end the call. Enabling confirm pickup allows the call to continue to ring the group.
|Ringback||Controls whether callers hear ringing or hold music while waiting for the group to be answered.|
|Intercept Incoming Faxes — Optional||Allows the group to accept incoming calls and faxes. To receive faxes, you must route a phone number to the group. Not available in Brazil and Mexico.
Note: You can only send faxes to a single email address. If you need to deliver your faxes to a group, use an email alias (e.g., email@example.com) or create an auto-forward rule in your email client.
|Time Zone||Designates the time zone for the group.|
|Message Review — Optional||Gives callers the option to press # to listen to their message and optionally re-record it.
Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.
|Escape to Operator — Optional||Allows callers to press 0 to be transferred, rather than leaving a message.|
|Email Notifications — Optional||Sends an email notification when a voicemail is received.|
|Attach Voicemail Message — Optional||Includes an audio file of the voicemail with the email notification.|
|Delete Message After Sending — Optional||Deletes the voicemail from the system after sending the email notification.
Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone and GoToConnect.
|Voicemail Attachment Format||Defines the audio file format attached to the email notification.
|Email Address||The recipient's email address.
Note: You can only send notifications to a single email address. To deliver notifications to a group, use an email alias (e.g., firstname.lastname@example.org) or create an auto-forward rule in your email client.
Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.
|Permanently deletes all voicemails for the group.|
|Say Message Timestamp — Optional||System says the time the voicemail was received before playing the message.|
|Say Caller ID — Optional||System says the caller’s phone number before playing the message.|
|Say Message Duration — Optional||System says the duration of the message if it is longer than the specified threshold.|
|Busy Message — Optional||Alternate greeting for use in a dial plan.|
|Unavailable Message — Optional|
|Temporary Message — Optional||When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.|
|Supported file types for upload:
Note: Uploaded files should not exceed 150 MB.
|Enable Alternate Mailbox — Optional||Uses a shared mailbox for all voicemail messages and disables the group’s dedicated mailbox.|
Note: These settings are different if the system permissions are set to use ACLs for voicemail (very uncommon).
Tip: Click Change Password to reset a group's voicemail password.
Before you can enable call recording, your remote storage must be setup.
|Record Incoming Calls — Optional||Enables recording of all incoming calls to this group. Recordings will be saved to your remote storage.|
Note: If you enable call recording system-wide and on an individual line, ring group, or phone number; only one copy of call will be recorded.
|Lists all devices and call flows using the group.|