How do I create a virtual fax machine?

Create as many virtual fax machines as you need to allow your organization to send and receive faxes through email. Not available in Brazil and Mexico.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.
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Before you begin: You must have admin or super admin permissions.
  1. Log in at
  2. Click Virtual Fax Machines in the left sidebar and then click Add Virtual Fax Machine.
  3. The next available number will automatically populate the Extension; change this number as needed.
  4. Enter a Name for the virtual fax machine.
  5. Click Admin Portal Checkmark Icon and then click the new virtual fax machine to configure its settings.
What to do next: To bring your virtual fax machine to life, route a phone number to it, enable it on a line, or use it in a dial plan.