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How do I create a user group?

Create a user group to give multiple users the same permissions at once.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I add a user group?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select User Groups in the left sidebar and then select Add Group.
  3. Enter a Name for the user group.
  4. Select Admin Portal Checkmark Icon and then select the newly added user group to edit its settings:
    Setting Description
    Name The name used to identify the user group in the admin portal.
    Members Manages the members of the user group.
    This group is a member of Manages the user groups the user group is a member of.
  5. Select Save.
What to do next: Give permissions to the user group.