How do I create a shared voicemail?

Create a shared voicemail box to allow multiple users to check a single box.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.
Before you begin: You must have admin or super admin permissions.
  1. Log in at
  2. Click Shared Voicemail Boxes in the left sidebar and then click Add Shared Voicemail Box.
  3. The next available number will automatically populate the Extension; change this number as needed.
  4. Enter a Name for the shared voicemail box.
  5. Click Admin Portal Checkmark Icon and then click the new shared voicemail box to configure its settings.
What to do next: To bring your shared voicemail to life, route a phone number to it, use it in a dial plan, or assign it as a line on a phone for voicemail notifications.