How do I create a schedule?

Create a schedule to route your callers to different paths of your dial plan based on when they call.

Before you begin: You must have admin or super admin permissions.
  1. Log in at
  2. Click Schedules in the left sidebar and then click Add Schedule.
  3. Enter a Name for the schedule.
  4. Click Admin Portal Checkmark Icon and then click the new schedule to configure its settings.
  5. From General > Schedule, click a day and time to add a new open time block.
  6. Click and drag the entire time block or its bottom/right edge to make changes to its duration in 15-minute increments. Or hover over the time block and then click Admin Portal Edit Icon to enter its duration in one-minute increments.

    Tip: Use Override to open or close the schedule 24/7.

  7. From Holiday, add holidays to the schedule.
  8. Click Save.
What to do next: To bring your schedule to life, use it in a dial plan.