HELP FILE

How do I create a device profile for a fax adapter?

    Create a user, line, and device at the same time and link the three together.

    Important:

    Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please visit our GoTo Admin support site for help.

    Before you begin: You must have admin or super admin permissions.
    About this task:
    Attention: This action creates a new billable device.
    1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
    2. Select Users in the left sidebar and then select Add User.
    3. Enter the fax adapter's First Name, Last Name, and Email.
    4. The next available number will automatically populate the Extension Number; change this number as needed.
    5. Omit the user's extension from directories:
      Option Description
      Omit from Directory Removes the line from all internal directories.
      Omit from Auto Attendant Extension Dialing Removes the line from auto attendant extension dialing.
    6. Add the fax adapter to the system:
      Option Description
      Use Existing Links the device to previously created hardware profile.
      Create New Creates a new device and links it to the new fax adapter.
      • MAC Address: PA 12 digit string which is typically found on the bottom of the device.
      • Model: You can leave this field blank and it will automatically populate when you provision the device. It is therefore optional for all devices except some paging devices.
    7. Skip the preset device settings; they aren’t applicable for a fax adapter.
    8. Select Ok.
    9. Optional: To optimize the adapter for faxing, select the desired device, go to Hardware, and then toggle on Optimize for Fax.
    What to do next: To bring your fax adapter to life, provision the device and then route a phone number to it.
    Note: If purchased from a third party, you may need additional help with provisioning the fax adapter.