How do I contact the GoTo Connect Billing Department?

    Our GoTo Connect Billing team is here for you! See below for tips on what information you should have ready before contacting us.

    We are currently experiencing longer wait times for phone and email support due to increased demand.

    Tip: So we can quickly help you, please provide as much detail and information as possible when contacting us:
    • Your account Customer ID number

      Note: Your Customer ID is also known as a CN number. This number can be found on the top right corner of your invoice.
    • Your name

    • Your company name

    • Case ID (if applicable)

    • Your customer’s account number and company name if you are a partner

    • The last 4 digits of the credit card number associated with your account.