How do I change the phone number displaying on outbound calls?

Override the default caller ID for those lines that require something different.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.
Before you begin: You must have admin or super admin permissions.
  1. Log in at
  2. Click Lines in the left sidebar and then click the line that you need to change.
  3. From General > Outbound Call Options, set the External Caller ID to Use and then choose the desired phone number.
  4. Click Save.
What to do next: If you are looking to add or change the caller ID altogether, please download this form. Once you have filled out the form, email the completed document to This will create a ticket with our Telecom team who will work on your request and let you know when it is completed. There may be a $15 fee for any CID or two-way changes.