HELP FILE

How do I change or replace an account admin?

If you need to transfer the manager, admin, or super admin role to another user (new or existing), you can enable the admin role first, then disable it from the existing account holder, or delete the previous account admin.

Add manager, admin, or super admin role to a new user

About this task: If you have a brand new user that you would like to update, you can set your desired role while creating their account.
  1. Sign in to the LogMeIn Admin Center at https://admin.logmeininc.com.
  2. Select Add Users in the left navigation.
  3. Enter the user's name and email address. If desired, click Add Another User and repeat. Alternatively, you can add multiple users by pasting your list of users in the following format:

    Example: firstName lastName emailName@domain.extension;firstName...

    Note:  A user’s first name and last name cannot exceed 32 characters. An email address cannot exceed 128 characters.

  4. Select your desired product(s) for your user(s).
  5. Select the user's role from the following (excluding Member role):
    • Manager – A user with LogMeIn Admin Center access and management of select permissions and/or user groups (click the hyperlink next to Permissions or Managed Groups, then check the box(es) to select your desired permissions or user groups and click Apply.
      Important: If no user groups are selected, the manager can manage the selected permissions for all users in the account.
    • Admin – A manager with all permissions except to manage other admins
    • Super Admin – An admin with all permissions, including managing other admins
  6. If desired, check the box for Do not notify users about this change.
  7. Click Save.
You have invited your new account manager, admin, or super admin.

Add manager, admin, or super admin role to an existing user

About this task: If you have a user that already exists that you would like to update, you can change their settings to add the account manager, admin, or super admin role.
  1. Sign in to the LogMeIn Admin Center at https://admin.logmeininc.com.
  2. Click Manage Users in the left navigation.
  3. Select your desired user to open their User Details page.
  4. Click Edit in the Roles pane.
  5. Select the user's role from the following (excluding Member role):
    • Manager – A user with LogMeIn Admin Center access and management of select permissions and/or user groups (click the hyperlink next to Permissions or Managed Groups, then check the box(es) to select your desired permissions or user groups and click Apply.
      Important: If no user groups are selected, the manager can manage the selected permissions for all users in the account.
    • Admin – A manager with all permissions except to manage other admins
    • Super Admin – An admin with all permissions, including managing other admins
  6. Optional: If desired, check the box for the Do not notify users about this change setting.
  7. Click Save when finished.
You have updated the role of your existing user.

Remove the admin role from the previous account admin

About this task: Removing the account admin role will keep the user listed on your account, but they will no longer be able to access the LogMeIn Admin Center.
  1. Sign in to the LogMeIn Admin Center at https://admin.logmeininc.com.
  2. Click Manage Users in the left navigation.
  3. Select your desired user to open their User Details page.
  4. Click Edit in the Roles pane.
  5. Select the Member role.
  6. If desired, check the box for Do not notify users about this change.
  7. Click Save.
You have removed the manager, admin, or super admin role from your selected user.

Delete the previous account admin

About this task: Deleting the account admin will remove the user account entirely.
  1. Sign in to the LogMeIn Admin Center at https://admin.logmeininc.com.
  2. Click Manage Users in the left navigation.
  3. Check the box next to your desired account admin.
  4. Click Delete Users in the lower navigation.
  5. Click Delete to confirm.
You have deleted your selected user.