HELP FILE

How do I change a user's name on a device?

    Identify your phones in the office by changing the name that appears on the actual device (e.g., “Front Desk” or “CEO”).

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change the settings on a device?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in at https://my.jive.com/pbx.
    2. Select Devices in the left sidebar and then select the device that needs a new name.
    3. From Settings > General Settings, enter the desired label (name) in the Display Name field.
    4. Select Save.
    5. Power cycle the phone to apply the changes.

      Result: Changing the name on a device does not affect the caller ID. The way in which the name displays on the device depends on your specific phone model.