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How do I change a user's name on a device?

Identify your phones in the office by changing the name that appears on the actual device (e.g., “Front Desk” or “CEO”).

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I change the settings on a device?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select Devices in the left sidebar and then select the device that needs a new name.
  3. From Settings > General Settings, enter the desired label (name) in the Display Name field.
  4. Select Save.
  5. Power cycle the phone to apply the changes.

    Result: Changing the name on a device does not affect the caller ID. The way in which the name displays on the device depends on your specific phone model.