HELP FILE

How do I block a phone number's caller ID on outbound calls?

    Hide your information from the recipient by displaying it as private, restricted, or anonymous.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change the settings on a phone number?
    Before you begin: You must have admin or super admin permissions.
    About this task:
    Tip: If you only want to block caller ID for a single call, dial *67 + phone number.
    1. Sign in at https://my.jive.com/pbx.
    2. Select Phone Numbers in the left sidebar and then select the phone number whose caller ID you need to block.
    3. From General > Identity, enable Block Caller ID.
    4. Select Save.

      Note: You can override this setting on a per-call basis by dialing *82 before the outbound number.

    What to do next: When this setting is enabled, the caller ID will be blocked on all calls routed to an external number (e.g., Find Me/Follow Me, ring groups, dial plans, etc.).
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