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How do I allow a user to choose their outgoing caller ID?

Allow specific users permission to select a specific phone number as their outgoing caller ID, also know as caller ID swap.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I change the settings on a phone number?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
Note: This is a beta feature and may not be available on your account.
  1. Sign in to PBX Administration (classic) at
  2. Select Phone Numbers in the left navigation menu and then select the desired phone number.
  3. Select the Permissions tab.
  4. From Who, choose the user that needs access from the drop-down list.
  5. Select the newly added user and then check Select outgoing caller ID under Permissions.
  6. Select Save.
  7. Optional: To remove a user’s outgoing caller ID permissions, uncheck Select outgoing caller ID.
Article last updated: 17 March, 2023