How do I add a MAC address to my system?

Before a device can make and receive calls, it needs a way to be identified over the network. By adding a device’s MAC address to a hardware profile, you are providing the device’s unique identifier and allowing it to work with our services.

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Before you begin: You must have admin or super admin permissions.
  1. Log in at
  2. Click Hardware in the left sidebar and then click Add Hardware.
  3. Enter the device’s 12 digit MAC Address which is typically found on the back of the device.
  4. Verify the MAC Address was entered correctly.
  5. Click Admin Portal Checkmark Icon and then click the newly added hardware to configure its settings.
  6. Click Save.
What to do next: To bring your hardware profile to life, assign it to an individual device.