Grandstream WP820
Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
Call Forwarding
Automatically forward incoming calls to an internal extension or external number.
- Press Menu.
- Select .
- Select the right account and then Call forward.
- Make sure Call Forward is toggled on.
- Select the desired forwarding type:
- All: Forwards all incoming calls. (Unconditional)
- Time Based: Forwards all incoming calls based on a set schedule.
- No Answer: Forwards all unanswered incoming calls. (Others)
- Busy: Forwards all incoming calls while you're in a call. (Others)
- Enter the internal extension or external number to which calls will be forwarded.
- If you selectedTime Based, enter the schedule for forwarding.
- Press the Save softkey.
Do Not Disturb (DND)
Stop your phone from ringing and send all incoming calls directly to voicemail.
Voicemail Access
Check your voicemail from your phone.
Speed Dial
Assign regularly dialed numbers to additional line keys on your phone.
- Press .
- Select the speed dial spot.
- Press Select.
- Select the desired contact or enter the information.
- Press Save.
3-Way Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
- While on an active call, press .
- Dial the internal extension or external number to add to the conference.
- Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
- Press Join Conf.
Transfer A Call
Warm Transfer
Place a current call on hold and speak with the destination party before transferring the call.
- While on an active call, press Transfer.
- Dial the transfer destination (internal extension or external number).
- Select Attended.
- Speak to the destination party.
- Tap the Confirm softkey.
Blind Transfer
Transfer a call to another party without speaking to them first.
Hold
Place a call on hold while you take some time to look up an answer to a question or answer another call.
- Press Hold.
- Press Unhold to retrieve the call.
Modify Ringtone
Choose a new ringtone for your phone or assign a different ringtone to each of your lines.
Supported Features
Call Handling Features
- Warm Transfer
- Blind Transfer
- Do Not Disturb (DND)
- Call Forward All
- Call Forward No Answer
- Hold
- Multi-way Calling
- Call Waiting
- On-hook Dialing
- Speakerphone
- 7.5 hour talk time
User Interface Features
- Call Logs
- LDAP Directory (not centrally provisionable)
- On Device Directory
- Adjustable Ringer Volume
Feature Keys
- 2 SIP Accounts
- Mute Button
Display
- Color Display
- Message Waiting Indicator (MWI)
- Caller ID (CID)
- Time/Date Display
- On-Screen Message Display
Network & Provisioning
- WiFi Support (dual-band Wi-Fi 802.11 a/b/g/n/ac (2.4GHz & 5GHz))
- Bluetooth
- Web Interface Provisionable
Hardware
- Wired Headset (3.5 mm)
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Phone Menu
Learn how to provision your phone from the phone menu.