HELP FILE

Grandstream GXP2110

    Quickstart

    Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

    Call Forwarding

    Automatically forward incoming calls to an internal extension or external number.

    1. Dial:
      • *72: Forwards all incoming calls (All/Unconditional).
      • *90: Forwards all unanswered incoming calls (No Answer/Delayed).
      • *92: Forwards calls that arrive when you're already in a call (Busy).
    2. Enter the internal extension or external number to which calls will be forwarded.
    3. Press the Ok softkey.

      Tip: While your phone rings, press the Forward softkey to forward the incoming call to another person.

    What to do next: To disable call forwarding, dial *73 All/Unconditional, *91 Busy, or *93 No Answer/Delayed

    Do Not Disturb (DND)

    Stop your phone from ringing and send all incoming calls directly to voicemail.

    About this task: Calls are logged in your missed calls.
    When the phone is idle, press the DND key to enable/disable.

    Voicemail Access

    Check your voicemail from your phone.

    1. Dial .
    2. Dial your password (default 0000).

      Download your Voicemail Menu Guide.

    Speed Dial

    Assign regularly dialed numbers to additional line keys on your phone.

    About this task: Please contact your system administrator regarding your speed dial assignments.

    3-Way Calls

    Speak with two parties simultaneously by creating a mini-conference call on your line.

    1. While on an active call, press an unprogrammed Line key to place the current call on hold and then initiate a new call.
    2. Dial the internal extension or external number to add to the conference.
    3. Press the Send key.
    4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
    5. Press the Conf key and then press the flashing Line key to merge the calls.

    Transfer A Call

    Warm Transfer

    Place a current call on hold and speak with the destination party before transferring the call.

    1. Press an unprogrammed Line key to place the current call on hold and initiate a new call.
    2. Dial the transfer destination (internal extension or external number).
    3. Speak to the destination party.
    4. Press the Transfer key and then press the flashing Line key of the call that is on hold.

    Blind Transfer

    Transfer a call to another party without speaking to them first.

    1. While on an active call, press the Transfer key.
    2. Dial the transfer destination (internal extension or external number).
    3. Press the Send key.

      Tip: To transfer a call directly to voicemail, dial 0 + extension.

    Hold

    Place a call on hold while you take some time to look up an answer to a question or answer another call.

    1. Press Hold.
    2. Press the flashing Line key to retrieve the call.

    Modify Ringtone

    Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    1. Press the Menu key.
    2. Select Preference > Ring Tone.
    3. Select the desired ringtone (highlight to sample ringtones).
    4. Press the Menu key.

      Note: This device does not support silent ringtones.

    Presence Monitoring

    Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

    About this task:
    • To presence monitor, a system admin must enable this feature on your phone.
    • The lines you want to presence monitor must be speed dial assignments on your phone.

    Supported Features

    Call Handling Features

    • Warm Transfer
    • Blind Transfer
    • Do Not Disturb (DND)
    • Call Forward All
    • Call Forward Busy
    • Call Forward No Answer
    • Reject
    • Hold
    • Multi-way Calling (on the g.729 codec Grandstreams are only able to join conference calls)
    • Anonymous Call Rejection
    • Call Waiting
    • On-hook Dialing
    • Speakerphone

    User Interface Features

    • Call Logs
    • LDAP Directory (not centrally provisionable)
    • Electronic Hook Switch (EHS)
    • On Device Directory
    • Adjustable Ringer Volume
    • Bluetooth

    Feature Keys

    • 4 SIP Account
    • 4 Upper Multifunction Keys (not centrally provisionable)
    • 18 Lower Multifunction Keys
    • Voicemail Button
    • Mute Button

    Display

    • Black & White Display
    • Message Waiting Indicator (MWI)
    • Caller ID (CID)
    • Time/Date Display
    • On-Screen Message Display

    Network & Provisioning

    • PC Connection
    • Web Interface Provisionable
    • On Device Ethernet (PoE)

    Hardware

    • Wired Headset

    Provisioning

    Before you begin:
    1. Verify you have created a device profile.
    2. Verify you have assigned the phone's MAC address to the device profile.
    3. Verify you have properly plugged in the phone.

    From the Phone Menu

    Learn how to provision your phone from the phone menu.

    1. Press .
    2. Select Status > Network Status and then write down the phone's IPv4 Address.
    3. Open an incognito window in Google Chrome, type the IPv4 address into the address (URL) bar, and then press Enter on your keyboard.
    4. Enter admin as the username and the password.
    5. Go to Maintenance > Upgrade & Provisioning.
    6. Enter ‹domain›.onjive.com/p for the Config Server Path.

      Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

    7. Press Save and Apply > Reboot > Ok.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    Factory Reset

    Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

    1. Press the Menu button.
    2. Select Config > Factory Reset > Ok.

      Note: If it asks you for a password, enter the phone's MAC address found on the back of the device.

      Result: The phone will automatically reboot.