Set Up Your Voicemail
A voicemail box is pre-built into each user's line and all ring groups. You don't have to do anything to set up your voicemail unless you want to customize the greeting and settings.
See Manage Voicemail below for various setting options.
Customize your greeting
- Make sure you are set up as a user with a line/extension. Reach out to your system admin if you are not set up yet.
- Make sure your find me follow me settings go to your voicemail if you don't answer.
Desktop or web app
- Sign in to the web or desktop app.
- From your profile picture in the top right, select .
- From Voicemail greetings, select Show options to view all voicemail greeting types:
Option Description Unavailable Default and most common greeting used for a voicemail box. Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. - To record a new greeting;
- Select Record next to the desired greeting type and then choose your microphone from the new window. If you don't see the record button, you'll need to enable microphone access.
- Select Start recording to record your greeting.
- Select Stop recording to end the recording. Before you save the greeting, you can play, discard, or re-record your greeting.
- Select Save when finished.
- To upload a new greeting;
- Select Upload next to the desired greeting type. Supported file types include .g722, .mp3, .ulaw, and .wav.
- Choose the desired greeting file, and then select Open.
Mobile app
- From the mobile app, select your profile picture from the top left.
- Select Phone & voicemail and then select Voicemail greeting.
- Select the record button next to one of the following message types:
Option Description Unavailable Default and most common greeting used for a voicemail box. Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. - Select Record to start recording your greeting.
- Select Stop to end the recording. You can play, discard, or re-record your greeting as needed.
- When finished, select Save.
Desk phone
- Press the voicemail button on your phone or dial *98/*99 from your phone to access the voicemail menu.
- Dial your password (default 0000). Learn more from the Voicemail Menu Guide.
- Press 0 for Mailbox Options.
- Record the desired greeting type:
Setting Description Press 1 to record an Unavailable Message Default and most common greeting used for a voicemail box.
Press 2 to record a Busy Message Alternate greeting for use in a dial plan only.
Press 3 to record a Name Plays the recorded name followed by an automated message (only plays if no unavailable message exists). Press 4 to record a Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
- Follow the voice prompts to accept, review, or re-record the recording.
Turn on notifications for my voicemail
Desktop or web app
Mobile app
Set Your Password
By default, your password is 0000. If you want to change that, follow these steps:
Desktop or web app
- From Voicemail box, scroll down to Password.
- Select Change password to set a new 4-digit code. Watch Video
Mobile app or deskphone
- Dial *99 from your mobile device.
- Dial your password (default is 0000).
- Press 0 for Mailbox options and then 5 for Change password.
- Enter your new password of at least four digits and then press #.
- Re-enter the new password and then press # to confirm and save the change.
Check Voicemail
Personal desk phone
Desktop or web app
Mobile app
- Select . Use the provided filter as needed.
- Next to the desired entry, select
to listen to the voicemail.
- Select an entry for additional options to play/fwd/rwd the message using the waveform, call or message the person back (depending on your plan), mark the message as read/unread, or delete the message. If enabled, you can view the full transcription here as well.
- Select for bulk actions such as marking any selected messages as read/unread or permanently deleting them.
Remote phone
- Call your office extension.
- Press * when you hear the voicemail greeting begin.
- Dial your password (default 0000).
Other voicemail boxes (e.g., shared voicemail box)
Manage Voicemail
Delete voicemails
Remove voicemails to keep your inbox clean.
Desktop or web app
Mobile app
Desk phone
Remote phone
- Call your office extension.
- Press * when you hear the voicemail greeting begin.
- Dial your password (default 0000).
- Press 1 for new messages and then 7 for delete.
Forward a voicemail to another box
- Dial *98 or *99 to access the voicemail menu.
- Press 1 for New Messages.
- Press 8 for Forward Message.
- Choose if you want to prepend the message or forward without a prepended message and then hang up.
Change your settings
- Sign in to the desktop or web app.
- Select your profile picture in the top right and then choose Settings.
- Expand Voice in the left sidebar and then select Voicemail.
- Customize the following options:
- Voicemail-to-email notifications Watch Video
- Email voicemail recording format
- Delete messages after emailing voicemail
- Allow message review
- Escape to operator
- Change password
Change your greeting
Desktop or web app
- Sign in to the web or desktop app.
- From your profile picture in the top right, select .
- From Voicemail greetings, select Show options to view all voicemail greeting types:
Option Description Unavailable Default and most common greeting used for a voicemail box. Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. - To record a new greeting;
- Select Record next to the desired greeting type and then choose your microphone from the new window. If you don't see the record button, you'll need to enable microphone access.
- Select Start recording to record your greeting.
- Select Stop recording to end the recording. Before you save the greeting, you can play, discard, or re-record your greeting.
- Select Save when finished.
- To upload a new greeting;
- Select Upload next to the desired greeting type. Supported file types include .g722, .mp3, .ulaw, and .wav.
- Choose the desired greeting file, and then select Open.
Mobile app
- From the mobile app, select your profile picture from the top left.
- Select Phone & voicemail and then select Voicemail greeting.
- Select the record button next to one of the following message types:
Option Description Unavailable Default and most common greeting used for a voicemail box. Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. - Select Record to start recording your greeting.
- Select Stop to end the recording. You can play, discard, or re-record your greeting as needed.
- When finished, select Save.
Desk phone
- Press the voicemail button on your phone or dial *98/*99 from your phone to access the voicemail menu.
- Dial your password (default 0000). Learn more from the Voicemail Menu Guide.
- Press 0 for Mailbox Options.
- Record the desired greeting type:
Setting Description Press 1 to record an Unavailable Message Default and most common greeting used for a voicemail box.
Press 2 to record a Busy Message Alternate greeting for use in a dial plan only.
Press 3 to record a Name Plays the recorded name followed by an automated message (only plays if no unavailable message exists). Press 4 to record a Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
- Follow the voice prompts to accept, review, or re-record the recording.
Add a temporary greeting for vacation/holiday/etc.
Remove a temporary greeting
- Press the voicemail button on your desk phone or dial *98 or *99 from your desk phone or softphone app to access the voicemail menu.
- Dial your password (default 0000).
- Press 0 for Mailbox Options.
- Press 4 for Record Temporary Message.
- Press 2 to Delete Temporary Message.
Transfer a call to voicemail
Desktop or web app
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then select Send to Voicemail.
Mobile app
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then select Send to Voicemail.
Desk phone
- While on an active call, initiate a blind transfer from your phone.
- Transfer the call to 0 + extension.