Cisco SPA502G

Quickstart

Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

Restriction: Cisco 68XX, 78XX and 88XX models require 3PCC or 3PW within the model number to accept MMP firmware from GoTo. If 3PCC or 3PW is not included in your device’s product identifier, it will not accept MPP firmware, and thus will not work with GoTo Connect.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

Press .
Select Call Forward.
Highlight the desired forwarding type and then press the edit softkey.
- All: Forwards all incoming calls.
- No Answer: Forwards all unanswered incoming calls.
- Busy: Forwards calls that are declined by pressing the Ignore softkey.
Enter the internal extension or external number to which calls will be forwarded.
If you selected No Answer, enter how many rings to wait before forwarding (No Ans Delay).
Press the ok > save softkeys (to disable call forwarding, delete the internal extension or external number).

Tip: Press the cfwd softkey on the home screen to forward all calls.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Press the dnd softkey to enable.
Press the -dnd softkey to disable.

Voicemail Access

Check your voicemail from your phone.

Press .
Dial your password (default 0000).
Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

There are nine programmable speed dial options accessible from the speed dial menu; one-touch dialing is not supported on this device. Use the speed dial menu to dial a speed dial contact.

Press .
Select Speed Dial.
Highlight the desired keypad option and then press the edit softkey.
Enter the internal extension or external number.
Press the ok softkey.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

While on an active call, press the conf softkey.
Dial the internal extension or external number to add to the conference.
Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
Press conf again.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

While on an active call, press the xfer softkey.
Dial the transfer destination (internal extension or external number).
Speak to the destination party.
Press xfer again.

Blind Transfer

Transfer a call to another party without speaking to them first.

While on an active call, press the right arrow key.
Press the bxfer softkey.
Dial the transfer destination (internal extension or external number).

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

Press .
Press to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

Press .
Select Ring Tone.
If there are multiple lines assigned to the device, select the line you wish to modify.
Press the Change softkey.
Highlight the desired ringtone (press the Play softkey to sample ringtones).
Press the Select softkey.

Note: This device supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

To presence monitor, a system admin must enable this feature on your phone.
The lines you want to presence monitor must be speed dial assignments on your phone.

Supported Features

Call Handling Features

Warm Transfer
Blind Transfer
Do Not Disturb (DND)
Call Forward All
Call Forward No Answer
Call Forward Busy
Intercom (* + ext)
Hold
Multi-way Calling
Anonymous Call Rejection
Call Waiting
On Hook Dialing
Speakerphone

User Interface Features

Adjustable Ringer Volume
Resync
Call Logs
On Device Directory

Feature Keys

1 SIP Account
1 Virtual Dedicated Line Key
1 Virtual Upper Multifunction Key*
Mute Button
Voicemail Button
On-device Speed Dial Edit

*Supports line assignments.

Display

Black & White Display
Message Waiting Indicator (MWI)
Busy Lamp Field (BLF)
Caller ID (CID)
Time/Date Display
On Screen Message Display

Network & Provisioning

Cisco Multicast
On Device Ethernet (PoE)
Secure Provisioning
PC Connection
Web Interface Provisioning

Hardware

Sidecar w/32 Programmable Keys
Up to 2 Sidecars
Wired Headset

Provisioning

Before you begin:

Verify you have created a device profile.
Verify you have assigned the phone's MAC address to the device profile.
Verify you have properly plugged in the phone.

From the Phone Menu

Learn how to provision your phone from the phone menu.

Press .
Select Device administration > Profile rule.
Enter https://cisco.rtcprov.net/~[domain]/$MA for the Profile Rule.

Note: Replace [domain] with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
Press Resync > Ok > Ok.

What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

From the Web UI

Learn how to provision your phone from the web UI.

Press .
Select Network and then write down the phone's IP Address.
Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
Click Admin Login > advanced.
If you're prompted to enter a password, enter your Device Admin Password.

Tip: To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.

Go to Provisioning and enter the following settings:

Option	Description
Provision Enable	Yes
Profile Rule	`https://cisco.rtcprov.net/~[domain]/$MA` Note: Replace `[domain]` with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.

Click Submit All Changes.

What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

Press the Menu button.
Select Factory Reset > Ok.
Result: The phone will automatically reboot.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
From Hardware > Reset Secure Provisioning, click Reset.

Cisco SPA502G

Quickstart

Call Forwarding

Do Not Disturb (DND)

Voicemail Access

Speed Dial

3-Way Calls

Transfer A Call

Warm Transfer

Blind Transfer

Hold

Modify Ringtone

Presence Monitoring

Supported Features

Call Handling Features

User Interface Features

Feature Keys

Display

Network & Provisioning

Hardware

Provisioning

From the Phone Menu

From the Web UI

Factory Reset

Reset Secure Provisioning

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