HELP FILE

Cisco SPA501G

    Quickstart

    Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

    Call Forwarding

    Automatically forward incoming calls to an internal extension or external number.

    1. Dial:
      • *72: Forwards all incoming calls (All).
      • *90: Forwards calls that are declined by pressing the Ignore softkey (Busy).
      • *92: Forwards all unanswered incoming calls (No Answer).
    2. When you hear a dial tone, enter the forwarding destination (internal extension or external number).
    3. Hang up (to disable call forwarding, dial *73: All, *91: Busy, or *93: No Answer).

      Note:
      • These star codes are from the manufacturer—they may not be supported.
      • Calls are still forwarded if the phone goes offline.

    Do Not Disturb (DND)

    Stop your phone from ringing and send all incoming calls directly to voicemail.

    1. Dial *78 to enable DND.
    2. Dial *79 to disable DND.

      Note: These star codes are from the manufacturer—they may not be supported.

    Voicemail Access

    Check your voicemail from your phone.

    1. Press .
    2. Dial your password (default 0000).

      Download your Voicemail Menu Guide.

    Speed Dial

    Assign regularly dialed numbers to additional line keys on your phone.

    About this task: Please contact your system administrator regarding your speed dial assignments.

    3-Way Calls

    Speak with two parties simultaneously by creating a mini-conference call on your line.

    1. While on an active call, press .
    2. Dial the internal extension or external number to add to the conference.
    3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
    4. Press again.

    Transfer A Call

    Warm Transfer

    Place a current call on hold and speak with the destination party before transferring the call.

    1. While on an active call, press .
    2. Dial the transfer destination (internal extension or external number).
    3. Speak to the destination party.
    4. Press again.

    Blind Transfer

    Transfer a call to another party without speaking to them first.

    1. While on an active call, press .
    2. Dial the transfer destination (internal extension or external number).
    3. Press before the destination party answers.

      Tip: To transfer a call directly to voicemail, dial 0 + extension.

    Hold

    Place a call on hold while you take some time to look up an answer to a question or answer another call.

    1. Press .
    2. Press the Line key to retrieve the call.

    Modify Ringtone

    Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    1. Press .
    2. Select Ring Tone.
    3. If there are multiple lines assigned to the device, select the line you wish to modify.
    4. Press the Change softkey.
    5. Highlight the desired ringtone (press the Play softkey to sample ringtones).
    6. Press the Select softkey.

      Note: This device supports silent ringtones.

    Presence Monitoring

    Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

    About this task:
    • To presence monitor, a system admin must enable this feature on your phone.
    • The lines you want to presence monitor must be speed dial assignments on your phone.

    Supported Features

    Call Handling Features

    • Warm Transfer
    • Blind Transfer
    • Call Forward All
    • Intercom (* + ext)
    • Hold
    • Multi-way Calling
    • On Hook Dialing
    • Speakerphone

    User Interface Features

    • Adjustable Ringer Volume
    • Resync

    Feature Keys

    • 8 SIP Accounts
    • 1 Physical Line Key
    • Upper Multifunction Keys* – 8 Physical / 8 Virtual
    • Mute Button
    • Voicemail Button

    *Supports line assignment.

    Display

    • Message Waiting Indicator (MWI)
    • Busy Lamp Field (BLF)

    Network & Provisioning

    • Cisco Multicast
    • On Device Ethernet (PoE)
    • Secure Provisioning
    • PC Connection
    • Web Interface Provisioning

    Hardware

    • Sidecar w/32 Programmable Keys
    • Up to 2 Sidecars
    • Wired Headset

    Provisioning

    Before you begin:
    1. Verify you have created a device profile.
    2. Verify you have assigned the phone's MAC address to the device profile.
    3. Verify you have properly plugged in the phone.

    From the Web UI

    Learn how to provision your phone from the web UI.

    1. Press .
    2. Dial 9 (Help) > 1 (Network) > 2 (IP Address) and then write down the phone's IP Address.
    3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
    4. Click Admin Login > advanced.
    5. If you're prompted to enter a password, enter your Device Admin Password.

      Tip: To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.

    6. Go to Provisioning and enter the following settings:
      Option Description
      Provision Enable Yes
      Profile Rule http://‹domain›.onjive.com/p/$MA
      Note: Replace ‹domain› with your unique domain. Classic Jive admin portal users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
    7. Click Submit All Changes.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    Factory Reset

    Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

    1. Press the Menu button.
    2. Select Factory Reset > Ok.

      Result: The phone will automatically reboot.

    Reset Secure Provisioning

    After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

    1. Sign in at https://my.jive.com/pbx.
    2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
    3. From Hardware > Reset Secure Provisioning, click Reset.