HELP FILE

Cisco 8832

    Quickstart

    Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

    Call Forwarding

    Automatically forward incoming calls to an internal extension or external number.

    1. Press •••.
    2. Select Settings > User preferences > Call preferences > Call forwarding.
    3. Highlight the desired forwarding type (make sure call forwarding is turned on).
      • Forward All: Forwards all incoming calls.
      • No Answer: Forwards all unanswered incoming calls.
      • Busy: Forwards all incoming calls while you're in a call.
    4. Dial the forwarding destination (internal extension or external number).
    5. If you selected No Answer , enter how many rings to wait before forwarding.
    6. Press the Set softkey.
    What to do next: To disable call forwarding, change the Call Forward Mode to Off.

    Do Not Disturb (DND)

    Stop your phone from ringing and send all incoming calls directly to voicemail.

    Press ••• and then select the DND softkey to enable/disable.

    Your phone logs any missed calls in your call history.

    Voicemail Access

    Check your voicemail from your phone.

    1. Dial *99.
    2. Dial your password (default 0000).

      Download your Voicemail Menu Guide.

    Speed Dial

    Assign regularly dialed numbers to additional line keys on your phone.

    1. Press •••.
    2. Select Settings > Speed dials.
    3. Select a spot and press Edit.
    4. Enter the Name and Number.
    5. Press Save.

    3-Way Calls

    Speak with two parties simultaneously by creating a mini-conference call on your line.

    1. While on an active call, press Conf softkey.
    2. Dial the internal extension or external number to add to the conference.
    3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
    4. Press the Conf softkey again.

    Transfer A Call

    Warm Transfer

    Place a current call on hold and speak with the destination party before transferring the call.

    1. While on an active call, press .
    2. Press the Transfer softkey.
    3. Dial the transfer destination (internal extension or external number).
    4. Speak to the destination party.

      Tip: To cancel a warm transfer and go back to the original call, look for the Cancel or EndCall softkey.

    5. Press Transfer again.

    Blind Transfer

    Transfer a call to another party without speaking to them first.

    1. While on an active call, press the softkey.
    2. Select the blindxfer softkey.
    3. Dial the transfer destination (internal extension or external number).

      Tip: To transfer a call directly to voicemail, dial 0 + extension.

    Hold

    Place a call on hold while you take some time to look up an answer to a question or answer another call.

    1. Press the Hold softkey.
    2. Press the Resume softkey to retrieve the call.

    Modify Ringtone

    Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    1. Press ... twice.
    2. Select Settings > User preferences > Ringtone.
    3. Press the Stop button to select the line.
    4. Select the desired ringtone (press the Play softkey to sample ringtones).
    5. Press the Select > Set softkeys.

      Note: This device supports silent ringtones.

    Presence Monitoring

    This phone does not support this feature.

    Supported Features

    Call Handling Features

    • Warm Transfer
    • Blind Transfer
    • Do Not Disturb (DND) (synchronization with all of the user's other devices)
    • Call Forward All
    • Call Forward Busy
    • Call Forward No Answer
    • Intercom (* + ext)
    • Reject
    • Hold
    • Multi-way Calling
    • Anonymous Call Rejection
    • Call Waiting
    • On-hook Dialing
    • Speakerphone

    User Interface Features

    • Adjustable Ringer Volume
    • On Device Directory
    • Call Logs
    • LDAP Directory

    Feature Keys

    • 1 SIP Account
    • Mute Button

    Display

    • Color Display
    • Message Waiting Indicator (MWI)
    • Caller ID (CID)
    • Shared Line Appearance (SLA)
    • Time/Date Display
    • On-Screen Message Display

    Network & Provisioning

    • On Device Ethernet (PoE)
    • Web Interface Provisionable
    • Secure Provisioning

    Provisioning

    Before you begin:
    1. Verify you have created a device profile.
    2. Verify you have assigned the phone's MAC address to the device profile.
    3. Verify you have properly plugged in the phone.

    From the Phone Menu

    Learn how to provision your phone from the phone menu.

    About this task:
    Note: If you are prompted to enter a User password after booting up the phone, select Skip to proceed.
    1. Press ••• twice.
    2. Select Settings > Device administration > Profile rule.
    3. Enter http://‹domain›.onjive.com/p/$MA for the Profile Rule.

      Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.

    4. Press Resync.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    Factory Reset

    Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

    1. Press the Settings button.
    2. Select Device Administration > Factory Reset > Ok.

      Result: The phone will automatically reboot.

    Reset Secure Provisioning

    After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

    1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
    2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
    3. From Hardware > Reset Secure Provisioning, click Reset.