Cisco 7832

Quickstart

Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

Restriction: Cisco 68XX, 78XX and 88XX models require 3PCC or 3PW within the model number to accept MMP firmware from GoTo. If 3PCC or 3PW is not included in your device’s product identifier, it will not accept MPP firmware, and thus will not work with GoTo Connect.

Tip: Did you know there’s a GoTo app? You can access your calls, meetings, and messaging anywhere, on any device. Download the GoTo app now!

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

Press the Fwd all softkey.
Enter the internal extension or external number to which calls will be forwarded.
Press the Accept softkey (to disable call forwarding, change the call forward mode to Fwd off).

Tip: While your phone rings, press the Decline softkey to forward the incoming call to your voicemail.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

This device does not support this feature.

Voicemail Access

Check your voicemail from your phone.

Press *99.
Dial your password (default 0000).
Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

While on an active call, press Conf softkey.
Dial the internal extension or external number to add to the conference.
Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
Press the Call softkey.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

While on an active call, press the Transfer softkey.
Dial the transfer destination (internal extension or external number).
Speak to the destination party.

Tip: To cancel a warm transfer and go back to the original call, look for the Cancel or EndCall softkey.
Press Transfer again.

Blind Transfer

Transfer a call to another party without speaking to them first.

While on an active call, press the softkey.
Select the blindxfer softkey.
Dial the transfer destination (internal extension or external number).

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

Press the Hold softkey.
Press the Resume softkey to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

Press the Settings softkey.
Select User preferences > Audio Preferences.
Select the desired ringtone (press the Play softkey to sample ringtones).
Press the Select > Set softkeys.

Note: This device supports silent ringtones.

Presence Monitoring

This device does not support this feature.

Supported Features

Call Handling Features

Warm Transfer
Blind Transfer
Do Not Disturb (DND) (synchronization with all of the user's other devices)
Call Forward All
Call Forward Busy
Call Forward No Answer
Intercom (* + ext)
Reject
Hold
Multi-way Calling
Anonymous Call Rejection
Call Waiting
On-hook Dialing
Speakerphone

User Interface Features

Adjustable Ringer Volume
On Device Directory
Call Logs
LDAP Directory

Feature Keys

1 SIP Account
Mute Button

Display

Black & White Display
Message Waiting Indicator (MWI)
Caller ID (CID)
Shared Line Appearance (SLA)
Time/Date Display
On-Screen Message Display

Network & Provisioning

On Device Ethernet (PoE)
Cisco Multicast (up to two group subscriptions supported)
Web Interface Provisionable
Secure Provisioning

Provisioning

Before you begin:

Verify you have created a device profile.
Verify you have assigned the phone's MAC address to the device profile.
Verify you have properly plugged in the phone.

Restriction: GoToConnect only supports Cisco 78xx models with PID VID 3PCC or 3PW below the SKU number.

From the Phone Menu

Learn how to provision your phone from the phone menu.

Note: If you are prompted to enter a User password after booting up the phone, select Skip to proceed.

Press ... softkey twice.
Select Settings > Device administration > Profile rule.
Enter https://cisco.rtcprov.net/~[domain]/$MA for the Profile Rule.

Note: Replace [domain] with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
Press Resync.

What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

Press the Settings button.
Select Device Administration > Factory Reset > Ok.
Result: The phone will automatically reboot.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
From Hardware > Reset Secure Provisioning, click Reset.

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Cisco 7832

Quickstart

Call Forwarding

Do Not Disturb (DND)

Voicemail Access

Speed Dial

3-Way Calls

Transfer A Call

Warm Transfer

Blind Transfer

Hold

Modify Ringtone

Presence Monitoring

Supported Features

Call Handling Features

User Interface Features

Feature Keys

Display

Network & Provisioning

Provisioning

From the Phone Menu

Factory Reset

Reset Secure Provisioning

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